Field Service Engineer

🕒 May 14

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔧 Field Service Engineer

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Vix Technology

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1988

🚗 Transport

🏢 Enterprise

Transport • Technology • Enterprise

Vix Technology is a global leader in intelligent transportation systems, automated fare collection, and transit analytics. The company offers solutions that enhance modern public transit systems for agencies and operators worldwide, helping to increase ridership and create sustainable urban environments. With over 35 years of experience and deployments in more than 200 cities across the globe, Vix Technology provides cutting-edge technology that includes mobile ticketing, data insights, and smart fare collection. Their innovations aim to optimize transit networks and improve the overall passenger experience by delivering real-time travel information and advanced management tools.

📋 Description

• Diagnose system issues through electrical testing and Vix software monitoring tools • Resolve hardware faults on vehicles and on-street equipment swiftly and efficiently • Maintain effective communication with customers regarding maintenance and fault resolution • Drive improvements in KPI performance • Install and commission on-vehicle and on-street systems • Ensure accurate documentation of maintenance activities • Collaborate with local teams and Configuration Engineers • Adhere to planned maintenance schedules • Participate in periodic meetings with Vix staff • Foster customer satisfaction and loyalty • Comply with Health and Safety regulations

🎯 Requirements

• Relevant qualification in electrical engineering or vehicle maintenance (e.g., NVQ Level 3) • The ability to work autonomously while maintaining high standards • Strong organizational and time management skills • Exceptional customer service skills with a focus on professionalism • Proven experience as a field engineer, with demonstrated skills in electrical and electronic diagnostics • Experience working under pressure and meeting tight timelines • Strong relationship-building capabilities with customers • Level 4 Diploma in Vehicle Diagnostics (desirable) • Experience with Real Time Information systems (desirable) • Familiarity with GPRS communications (desirable) • Proficient in IT systems with knowledge in basic networking (desirable) • Experience in a similar field environment (desirable) • Understanding of Quality Systems and procedures (desirable) • Sound electrical troubleshooting knowledge (desirable) • Knowledge of best engineering practices (desirable) • Accreditation in Emergency First Aid at Work and any HERS Found level (desirable) • NVQ Level 2 (desirable)

🏖️ Benefits

• A great team of like-minded professionals • Private Healthcare • Income Protection Scheme • Pension • Group Life Assurance • Cycle to Work Scheme • Electric Car Benefit Scheme • Employee Assistance Programme • Eyecare and Spectacle Vouchers