Viz.ai
Artificial Intelligence • Healthcare Insurance • SaaS
Viz. ai is a company revolutionizing patient care by harnessing the power of artificial intelligence to improve healthcare outcomes. They offer a comprehensive AI-powered care coordination solution, utilizing advanced algorithms to analyze medical imaging data, such as CT scans, EKGs, and echocardiograms. This technology provides real-time insights and automated assessments to expedite diagnosis and treatment, covering a variety of therapeutic areas including neurovascular, cardiovascular, vascular, radiology, and trauma care. Viz. ai's solutions are designed to bridge the gap between patients, clinicians, and life-saving treatments, significantly enhancing patient and economic outcomes.
Technical Support Specialist
Job not on LinkedIn
November 19
🇺🇸 United States – Remote
💵 $31 - $45 / hour
⏰ Full Time
🟢 Junior
🟡 Mid-level
📞 Support Engineer
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
Viz.ai
Artificial Intelligence • Healthcare Insurance • SaaS
Viz. ai is a company revolutionizing patient care by harnessing the power of artificial intelligence to improve healthcare outcomes. They offer a comprehensive AI-powered care coordination solution, utilizing advanced algorithms to analyze medical imaging data, such as CT scans, EKGs, and echocardiograms. This technology provides real-time insights and automated assessments to expedite diagnosis and treatment, covering a variety of therapeutic areas including neurovascular, cardiovascular, vascular, radiology, and trauma care. Viz. ai's solutions are designed to bridge the gap between patients, clinicians, and life-saving treatments, significantly enhancing patient and economic outcomes.
📋 Description
• Provide technical support for external technical and non-technical users of the Viz app and its infrastructure, supporting on-premises and cloud-based virtual machines and networks • Collaborate with customer IT teams and internal Viz.ai customer-facing and technical teams to troubleshoot and resolve issues • Document, triage, resolve, and escalate support cases promptly according to SLAs • Share 24/7 on-call rotation for application and infrastructure monitoring and maintenance • Listen to Viz users and engage internal teams to help delight Viz.ai customers • Communicate with Viz.ai Product team regarding product update suggestions / feature additions based on customer feedback.
🎯 Requirements
• 2+ years experience providing enthusiastic and empathetic software as a service (SaaS) technical support and customer service to external customers • Excellent communication skills (phone, email, chat, and documentation) with a track record of continuous improvement • Hands-on experience with local and cloud networking, Amazon Web Services (AWS), virtualization, and iOS/Android mobile applications • Linux system administration experience is preferred • Healthcare interface/integration and medical imaging (DICOM) experience is a plus • Experience supporting FDA-regulated software as a medical device (SaMD) is a plus • You treat AI as a core part of your workflow, using tools like ChatGPT to enhance productivity and output.
🏖️ Benefits
• Medical • Dental • Vision • 401k • Generous vacation
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