Appointment Scheduling Specialist – Contract

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🔥 13 minutes ago

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vlbpo

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2019

📦 Logistics

📣 Marketing

🏥 Healthcare

Logistics • Marketing • Healthcare

vlbpo is a business process outsourcing (BPO) company that provides outsourced customer engagement and back-office teams, including customer care, collections, trust & safety, sales & retention, and technical support. They staff nearshore, offshore, and remote teams across the Philippines, Jamaica, Latin America and the U. S. , offer multilingual capabilities (English, Spanish, French), and emphasize rapid hiring/onboarding, security/compliance, cost savings, and guaranteed ROI. vlbpo serves a range of client industries (healthcare, technology, retail, banking/financial services, gaming) and positions itself as a B2B partner that builds and manages dedicated support teams for enterprise customers.

📋 Description

• Manage inbound and outbound calls to schedule client appointments accurately and professionally • Process appointment requests through email and other communication channels • Reschedule missed appointments, correct scheduling errors, and adjust appointments based on case changes • Conduct courtesy calls regarding delays, schedule changes, appointment confirmations, and service updates • Monitor, document, and respond to voicemail messages • Escalate counselor delays, no-shows, client complaints, scheduling conflicts, and management intervention requests • Maintain accurate records of client interactions, appointment activity, scheduling updates, and communication logs • Maintain data integrity, documentation accuracy, and compliance • Update and manage appointment records • Monitor voicemail queues and follow-up activities • Maintain client satisfaction through accurate scheduling and timely communication

🎯 Requirements

• Minimum 1–2 years of experience in customer service, appointment scheduling, call center operations, administrative support, or a related field • Strong verbal and written English communication skills • Excellent customer service and interpersonal skills • Strong organizational and time-management abilities • Ability to prioritize tasks and manage multiple responsibilities simultaneously • High attention to detail and accuracy when managing schedules and client information • Ability to work effectively in a fast-paced environment while maintaining professionalism • Strong problem-solving skills and ability to manage scheduling conflicts • Ability to maintain confidentiality and handle sensitive information with discretion • Ability to work independently with minimal supervision while collaborating effectively within a team environment • Experience with scheduling and appointment management systems • Experience with CRM platforms and customer management tools • Proficiency in Microsoft Office Suite, including Outlook, Word, and Excel • Experience with email communication platforms • Experience with data entry and record management tools • Quiet, professional workspace free from distractions • Reliable high-speed internet connection • Windows 11 or higher • Intel Core i5, 8th Generation or higher • Minimum 128 GB HDD • USB noise-cancelling headset • Mandatory Ethernet connection • Minimum download speed of 100 Mbps • Minimum upload speed of 25 Mbps • Latency under 75 ms • Jitter under 20 ms • Packet loss under 1% • Ability to use telephone, headset, and computer systems for extended periods • Ability to manage multiple tasks and deadlines simultaneously • Travel is not required

🏖️ Benefits

• Remote work arrangement • Temporary 3-month employment • Hardware and connectivity requirements provided for remote work