vlbpo
201 - 500 employees
Founded 2019
📦 Logistics
📣 Marketing
🏥 Healthcare
Logistics • Marketing • Healthcare
vlbpo is a business process outsourcing (BPO) company that provides outsourced customer engagement and back-office teams, including customer care, collections, trust & safety, sales & retention, and technical support. They staff nearshore, offshore, and remote teams across the Philippines, Jamaica, Latin America and the U. S. , offer multilingual capabilities (English, Spanish, French), and emphasize rapid hiring/onboarding, security/compliance, cost savings, and guaranteed ROI. vlbpo serves a range of client industries (healthcare, technology, retail, banking/financial services, gaming) and positions itself as a B2B partner that builds and manages dedicated support teams for enterprise customers.
Benefits Resource Representative
Job not on LinkedIn
🔥 13 minutes ago
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vlbpo
201 - 500 employees
Founded 2019
📦 Logistics
📣 Marketing
🏥 Healthcare
Logistics • Marketing • Healthcare
vlbpo is a business process outsourcing (BPO) company that provides outsourced customer engagement and back-office teams, including customer care, collections, trust & safety, sales & retention, and technical support. They staff nearshore, offshore, and remote teams across the Philippines, Jamaica, Latin America and the U. S. , offer multilingual capabilities (English, Spanish, French), and emphasize rapid hiring/onboarding, security/compliance, cost savings, and guaranteed ROI. vlbpo serves a range of client industries (healthcare, technology, retail, banking/financial services, gaming) and positions itself as a B2B partner that builds and manages dedicated support teams for enterprise customers.
📋 Description
• Guide individuals through the insurance enrollment process by explaining coverage options, eligibility requirements, and necessary documentation • Respond to member inquiries via phone and messaging platforms regarding enrollment status, coverage details, and program information • Assist with enrollment forms and review submitted documentation for accuracy • Enter and maintain accurate records in CRM, enrollment platforms, and internal databases • Ensure enrollment activities comply with insurance regulations, program guidelines, and company procedures • Provide professional and empathetic support, resolve issues, and escalate complex cases when necessary
🎯 Requirements
• Minimum 1–2 years of experience in customer service, healthcare support, insurance support, or call center environments • Strong verbal and written communication skills with a professional phone presence • Ability to explain complex information clearly and patiently to customers • Strong attention to detail when reviewing forms and documentation • Comfortable working with multiple systems and platforms simultaneously • Ability to handle sensitive information with confidentiality and professionalism • Strong organizational skills and ability to manage multiple tasks in a fast-paced environment • Quiet, professional workspace suitable for customer calls • Reliable high-speed internet connection • Laptop or desktop computer with functioning camera • Additional monitor • Wired noise-canceling headset • Ability to remain seated and work on a computer for extended periods • Must be able to work aligned with U.S. operational time zones, with EST preferred • Flexibility may be required during peak enrollment or open enrollment periods
🏖️ Benefits
• Fully remote environment • Monday to Friday, standard business hours (8AM-5PM) • Flexibility during peak enrollment or open enrollment periods • Quiet, professional workspace suitable for customer calls • Reliable high-speed internet connection • Laptop or desktop computer with functioning camera • Additional monitor • Wired noise-canceling headset • Travel is not required
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