Vodafone
10,000+ employees
Founded 1982
📡 Telecommunications
👥 B2C
🤝 B2B
💰 Post-IPO Equity on 2022-09
Telecommunications • B2C • B2B
Vodafone is a leading global telecommunications company that provides mobile, fixed-line, broadband and digital services to consumers, businesses and operators across multiple regions, serving around 300 million customers. It focuses on connectivity and network infrastructure (including 5G), Internet of Things (IoT), digital and enterprise solutions, and emphasizes secure, sustainable and inclusive use of technology. Vodafone operates large-scale carrier networks and consumer services while promoting social impact and employee development through global career and apprenticeship programs.
Complaints Manager
Job not on LinkedIn
🕒 May 27
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Vodafone
10,000+ employees
Founded 1982
📡 Telecommunications
👥 B2C
🤝 B2B
💰 Post-IPO Equity on 2022-09
Telecommunications • B2C • B2B
Vodafone is a leading global telecommunications company that provides mobile, fixed-line, broadband and digital services to consumers, businesses and operators across multiple regions, serving around 300 million customers. It focuses on connectivity and network infrastructure (including 5G), Internet of Things (IoT), digital and enterprise solutions, and emphasizes secure, sustainable and inclusive use of technology. Vodafone operates large-scale carrier networks and consumer services while promoting social impact and employee development through global career and apprenticeship programs.
📋 Description
• Deliver timely, fair and well‑reasoned outcomes that balance customer, commercial and regulatory requirements • Provide clear case summaries, risk assessments and recommendations • Ensure complaint governance, decision rationale, evidencing and audit standards are consistently met • Work cross‑functionally with Sales, Technology, Finance, Regulatory and Partner teams
🎯 Requirements
• End-to-end ownership of complex, high‑risk complaints • Act as a trusted escalation point for Senior Leadership • Maintain strong subject‑matter expertise in complaint handling requirements • Resolve complaints across multiple technical and commercial domains • Identify emerging complaint risks, trends and systemic issues • Demonstrates high regulatory and governance awareness
🏖️ Benefits
• Excellent basic salary plus bonus and Vodafone benefits • Up to 28 days off plus bank holidays • Paid time for charity work • Discounts and vouchers • Pension plan • Amazing learning tools and parental leave policies
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