Technical Account Manager

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voize

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🏥 Healthcare

💼 Consulting

📦 Logistics

💰 Pre Seed Round on 2022-05

Healthcare • Consulting • Logistics

voize is a company that provides a mobile application for voice-assisted nursing documentation. It uses artificial intelligence and speech recognition technology to enable nursing staff to document care activities simply by speaking into their smartphones, ensuring efficient and accurate records that integrate with existing documentation systems. voize is focused on improving the quality of care documentation, saving time for healthcare professionals, and offering seamless digital integration with strong data protection measures.

📋 Description

• Own technical planning and setup end-to-end for new French customers and rollouts - from the first technical scoping call through go-live and steady-state usage • Own inbound customer and technical support for the French market: every French support request has a clear owner - you triage, troubleshoot, resolve, or escalate within agreed response expectations • Diagnose ambiguous issues hands-on across our app, backend, customer-side IT (networks, devices, MDM), and system integrations - and keep customers clearly informed along the way, in French • Build the French playbook from scratch: setup and support documentation, escalation paths, response standards, and recurring-issue tracking that future hires in the market will ramp on • Be the technical voice of the French customer: categorize escalations and recurring blockers and feed them back into Product, Support, and Solution Engineering • Work hand in hand with our EU teams: clear escalation paths into Support, Solution Engineering, and Product - with the goal that standard French requests no longer depend on ad hoc help from the existing team • Turn learnings into leverage: identify the most common technical blockers in the French market - from facility IT patterns to local care software ecosystems - and translate them into better processes, documentation, and product feedback

🎯 Requirements

• Several years of experience in technical support, solutions engineering, technical account management, or implementation - ideally in B2B SaaS, health-tech, or another operationally complex environment • Hands-on technical troubleshooting skills: you're comfortable working with logs, APIs, integrations, networking fundamentals, and device/MDM setups - and you can isolate a fault across systems that don't belong to you • Founding-role autonomy: you thrive with high ownership and low structure - you build processes and documentation where none exist yet, without waiting to be asked • Excellent communication across audiences: you can walk a non-technical facility administrator through a fix with patience and warmth, then hand engineering a precise, reproducible bug report • Structured under pressure: you manage many customers and open cases without losing overview - and you use data and dashboards to spot patterns, track recurring issues, and prove things are improving • Full professional proficiency in French (spoken & written) - you'll work with French facilities and their IT partners every day - plus a very good command of English for internal collaboration. German is a plus.

🏖️ Benefits

• 30 vacation days plus your birthday off • Germany Transport Ticket • Urban Sports Club • Regular company off-sites • Access to learning platforms such as Blinkist and Audible • Free language courses • Become a co-creator of our success with stock options