Project Manager / Customer Success Lead

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September 30

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Volanno

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Named a Top Workplace by The Washington Post, Volanno is a certified woman-owned small business based in Washington, DC. As an intelligent transportation solution provider, our services include custom software development, program management, and advanced data analytics. From scoping and defining to implementation and support, we are ready to support our clients’ needs at any stage of development in designing and building solutions that prepare them for the future.

51 - 200 employees

📋 Description

• Coordinate product delivery and ensure customer success • Translate needs from the Product Owner into actionable product improvements • Guide Agile delivery teams and maintain customer satisfaction • Lead program and product delivery using Scaled Agile Framework (SAFe) principles • Partner with Product Owner to manage and refine product backlogs • Facilitate PI or sprint planning, sprint ceremonies, and cross-team coordination • Track delivery metrics, risks, and dependencies across multiple teams • Track and ensure proper close-out of support requests • Ensure key metrics are tracked for effectiveness of personnel and product-related activities • Own customer relationship management from onboarding through implementation and ongoing support • Collect, prioritize, and communicate customer feedback into the product backlog • Develop customer success metrics (customer conversion, adoption, retention) • Support training and onboarding programs in collaboration with QA and Training Success Manager • Collaborate with Product Owner and Technical Leads on roadmap execution • Provide input into go-to-market strategy and release planning • Represent the voice of the customer during product development • Drive competitive market strategy, including working with marketing firm as required • Drive cross-team communication across product, engineering, UX, and training • Provide status reporting and stakeholder updates • Serve as escalation point for customer concerns • Talk with clients and at trade shows • Travel up to 25% for customer meetings, workshops, and product demos

🎯 Requirements

• Bachelor’s degree in Business, Engineering, Computer Science, or related field (Master’s preferred) or equivalent experience • 5+ years of experience in product or program management, ideally in software product development • Interest in AR/VR and photography • Interest in target markets of transportation, oil & gas, and 911 • Proven experience in Scaled Agile Framework (SAFe) or equivalent large-scale Agile delivery • Strong background in customer success or client-facing program management • Exceptional organizational, communication, and facilitation skills • Ability to manage competing priorities across multiple stakeholders • Experience with tools like Jira and Confluence • Willingness to travel up to 25%

🏖️ Benefits

• Bonus potential for meeting and exceeding key metrics of customer retention and customer satisfaction • Fully Remote