Senior Contact Center Agent – Roadside Assistance

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Volkswagen Group

WebsiteLinkedInAll Job Openings

10,000+ employees

🚗 Transport

Transport • Automotive • Manufacturing

Volkswagen Group is a globally recognized automotive manufacturer that offers a wide range of vehicles and services through various brands. The company is dedicated to innovation in electric mobility, research and development, and production processes. With positions available around the world across numerous sectors within the automotive industry, Volkswagen Group focuses on providing exceptional career opportunities in a dynamic work environment.

📋 Description

• Providing roadside assistance in a safe, professional and timely manner • Acknowledging and resolving customer complaints • Processing inquiries received via phone • Identifying customer needs and helping customers using specific features • Analysing and reporting product malfunctions • Assisting in training new employees when requested by management • Updating our internal databases with information about technical issues and useful discussions with customers • Informing customers about new features and functionalities • Following up with customers to ensure their technical issues are resolved

🎯 Requirements

• High school diploma or equivalent (mandatory) • Minimum 4 years of experience as a Customer Care Specialist or in a similar Customer Service Representative (CSR) role (preferred) • Native-level German or minimum C1 proficiency (mandatory) • Fluent in English (mandatory) • Availability to work in a shift-based schedule (mandatory) • Familiarity with the automotive industry (considered an advantage) • Experience using help desk software and remote support tools • Solid understanding of CRM systems • Excellent communication and problem-solving skills

🏖️ Benefits

• Competitive Salary and Benefits • Opportunity for rapid growth in the company • Training according with your path career • Collaborative work environment • Multicultural teams • Proactive support