Customer Registration Manager

Job not on LinkedIn

🔥 0 minutes ago

🇪🇸 Spain – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Vonage

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $225M Post-IPO Debt on 2014-08

Consulting • Healthcare • Logistics

Vonage is a global leader in communications services, offering a robust suite of tools including Communications APIs, Unified Communications, and Contact Centers solutions. The company empowers businesses to reach and engage customers across various channels such as messaging, voice, and video, facilitating superior customer experiences. Vonage integrates advanced technologies like AI and automation to enhance operational efficiency and customer satisfaction, supporting industries ranging from healthcare to retail with tailored communications solutions. As a testament to its capabilities, Vonage is consistently recognized as a leader in Communications Platform as a Service (CPaaS).

📋 Description

• Own end-to-end processing of customer registration requests across platforms, tools, and internal systems • Act as the primary contact for registration-related queries from TAMs, CSMs, and customers • Capture, validate, and maintain customer data accurately in CRM and registration systems • Manage and prioritise registration request queues against agreed SLAs • Coordinate with Legal, Finance, Compliance, Product, Carrier, Regulatory, Numbers, and Operations teams to resolve blockers and dependencies • Maintain tracking of in-flight and completed registration activities • Build and maintain dashboards and reports on registration status, volumes, completion rates, SLA adherence, and bottlenecks • Proactively flag at-risk or delayed registrations and drive resolution • Identify workflow inefficiencies and propose improvements • Document standard operating procedures for registration processes • Implement scalable, repeatable registration frameworks with Customer Success leadership • Support tooling and systems enhancements • Gather registration requirements for new and existing customers • Support onboarding where customer registration is required for go-live • Contribute to broader Customer Success initiatives and operational projects

🎯 Requirements

• 3+ years of experience in an operations, customer success, or registration/onboarding management role, ideally within a SaaS, CPaaS, or technology environment • Strong organisational and project management skills with the ability to manage multiple requests simultaneously • Excellent attention to detail and a commitment to data accuracy • Proficiency with CRM tools, such as Salesforce, and project/task tracking platforms, such as Jira, Asana, or equivalent • Strong communication and stakeholder management skills • Comfortable working in a fast-paced, high-volume environment with shifting priorities • A proactive, solutions-oriented mindset with a passion for process improvement • Experience working alongside TAM or CSM teams is a plus • Familiarity with telecommunications, API, or communications platform products is a plus • Experience building reporting and tracking in Google Sheets, Excel, Tableau, Looker, or similar platforms is a plus • Knowledge of compliance or regulatory registration requirements, such as 10DLC, toll-free verification, or regional number porting, is a plus

🏖️ Benefits

• Discretionary Time Off • Private Medical Healthcare • Pension scheme • Ericsson support line

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume