Customer Success Enablement Specialist

Job not on LinkedIn

🔥 2 minutes ago

🇪🇸 Spain – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.Why this score:

• Just posted.
• Jobs at this company usually fill in 21 days.
• No salary listed.

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Vonage

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

💼 Consulting

🏥 Healthcare

📦 Logistics

💰 $225M Post-IPO Debt on 2014-08

Consulting • Healthcare • Logistics

Vonage is a global leader in communications services, offering a robust suite of tools including Communications APIs, Unified Communications, and Contact Centers solutions. The company empowers businesses to reach and engage customers across various channels such as messaging, voice, and video, facilitating superior customer experiences. Vonage integrates advanced technologies like AI and automation to enhance operational efficiency and customer satisfaction, supporting industries ranging from healthcare to retail with tailored communications solutions. As a testament to its capabilities, Vonage is consistently recognized as a leader in Communications Platform as a Service (CPaaS).

📋 Description

• Design and lead a world-class onboarding program for new Customer Success Managers • Develop post-onboarding curricula covering product releases, industry trends, account management, upselling, and cross-selling • Identify knowledge and skill gaps through data-driven assessments aligned with revenue priorities and business objectives • Develop and deliver live workshops, virtual sessions, and eLearning for global Customer Success teams • Create practical exercises, job aids, visual guides, and actionable Success Plays translating API capabilities and product updates • Serve as subject matter expert for the Customer Success toolset, including Gong, Salesforce, and Planhat • Collaborate with Customer Success Leadership and Sales Enablement on product and process updates • Champion continuous improvement in Customer Success skills, processes, and training practices

🎯 Requirements

• 2–4 years of experience in Customer Success training and enablement • Understanding of the B2B lifecycle, including discovery, handoffs, and pipeline management • High proficiency in Salesforce and Planhat or similar CS platforms such as Gainsight, Totango, HubSpot, Zendesk, and ChurnZero • Experience creating professional training materials, slide decks, and tutorials • Proficiency in Articulate or similar authoring tools is required • Strong facilitation and presentation skills • Legal authorization to work in Spain is required • Sponsorship is not available; applicants must not require employment visa sponsorship now or in the future

🏖️ Benefits

• Fully remote work arrangement based out of Spain

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