Senior Project Manager

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Vonage

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2001

📡 Telecommunications

☁️ SaaS

🤖 Artificial Intelligence

💰 $225M Post-IPO Debt on 2014-08

Telecommunications • SaaS • Artificial Intelligence

Vonage is a global leader in communications services, offering a robust suite of tools including Communications APIs, Unified Communications, and Contact Centers solutions. The company empowers businesses to reach and engage customers across various channels such as messaging, voice, and video, facilitating superior customer experiences. Vonage integrates advanced technologies like AI and automation to enhance operational efficiency and customer satisfaction, supporting industries ranging from healthcare to retail with tailored communications solutions. As a testament to its capabilities, Vonage is consistently recognized as a leader in Communications Platform as a Service (CPaaS).

📋 Description

• Define project scope, objectives, and deliverables in alignment with the business project sponsor and senior stakeholders. • Independently develop and maintain comprehensive project plans, timelines, and roadmaps for complex, cross-functional initiatives. • Drive projects autonomously in critical phases, proactively managing risks and resolving issues to ensure timely delivery. • Track and report on key project milestones, status, risks, and budget considerations, providing clear visibility to all stakeholders. • Select, combine, and tailor project delivery approaches (Agile, Scrum, Waterfall, hybrid) to best fit the needs of each initiative. • Lead project retrospectives, capture lessons learned, and drive continuous improvement across the project lifecycle. • Build strong, trusted relationships with senior stakeholders across different departments, establishing non-formal authority through credibility and consistent delivery. • Navigate and resolve conflicts between stakeholders with competing interests, facilitating alignment and consensus on complex issues. • Craft and deliver persuasive, clearly structured communications to gain buy-in from functional leads and business leadership. • Clearly articulate project purpose, business rationale, and value to the team, stakeholders, and leadership. • Align project execution with the company's governance framework, ensuring compliance with PMO standards, tools, and processes.

🎯 Requirements

• 5+ years of experience in project management, with a proven track record of independently leading complex, cross-functional projects in a fast-paced, matrixed environment. • Advanced knowledge of PMBOK and Agile methodologies (SAFe, Scrum, Kanban), with demonstrated ability to effectively combine and tailor waterfall and agile approaches to the needs of each project. • Proven experience managing projects without direct authority, leveraging stakeholder engagement, influence, and non-formal leadership. • Strong ability to assess project trade-offs in terms of broader business impact, going beyond project-level constraints to deliver genuine business value. • Exceptional communication and interpersonal skills: able to deliver complex ideas clearly and concisely, resolve conflicts constructively, and build trusted relationships with senior stakeholders. • Demonstrated ability to drive projects autonomously in critical phases, providing consultative guidance to project teams on methodology, tools, and resourcing. • Proficiency with project management tools (e.g., Jira, Confluence, MS Project, Monday.com).

🏖️ Benefits

• Medical Insurance • Group Life Insurance • Meal Card (Pluxee Tienda Card) • Volunteer Time (VTO) • Ericsson Care Line • Additional benefits and perks will be shared and discussed with you by the recruiter during the interview process.