Help Desk Support 3

🕒 March 21

🏄 California – Remote

🏄 California – Remote

💵 $65k - $80k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💻 IT Support

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VSolvit

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2006

🔒 Cybersecurity

Cybersecurity • Cloud Computing • Engineering Services

VSolvit is an award-winning, woman-owned technology services provider that specializes in systems engineering, cybersecurity, cloud computing, business intelligence systems, data warehousing, geographic information systems, engineering services, custom application development, predictive analytics, administrative services, and project/program management. VSolvit serves clients including the Department of Defense and the Bill & Melinda Gates Foundation, providing innovative technology solutions that address complex challenges in sectors like national security and healthcare.

📋 Description

• Provide Tier 1 support to Cloud Users (Mission Owners) for all CSM service-related issues • Manage support interactions across multiple channels, including phone, email, and various service ticketing systems • Create and track support tickets using approved management solutions • Escalate unresolved Tier 1 issues to higher-level support teams (Tier 2 or Tier 3) • Directly assist Cloud users experiencing access issues • Deliver Cloud Infrastructure Support to guide users through the resolution of technical issues • Track and report on key performance metrics to ensure service quality

🎯 Requirements

• Bachelor’s degree in Computer Science or a related technical field • 2–4 years of cloud engineering experience • Proven experience responding to end-user requests via phone, email, or ticketing systems • Proficiency in utilizing enterprise ticketing tools such as ServiceNow or HPESM • Strong understanding of Azure administration and cloud architecture • Familiarity with CI/CD and DevSecOps toolchains • Security+ certification • U.S. Citizenship and the ability to obtain a DoD Top Secret clearance

🏖️ Benefits

• medical, dental, and vision insurance • life insurance • long and short-term disability and other insurance products • Health Savings Account • Flexible Spending Account • 401K Retirement Plan options • Tuition Reimbursement • assorted voluntary benefits