Senior Director, Eyewear Sales Operations

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VSP Vision Care

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Healthcare Insurance • Retail

VSP Vision Care is a leading eye care company that focuses on providing access to quality eye care and eyewear solutions. With a comprehensive portfolio of services, VSP Vision Care supports both individuals seeking eye health services and providers managing their practices. The company is committed to social responsibility, emphasizing health equity, sustainability, and a culture of belonging. Through initiatives such as Follow Your Heart, VSP Vision Care helps people maximize the value of their offerings, starting with eyewear. Recognized for its customer service excellence and commitment to diversity and inclusion, VSP Vision Care strives to empower human potential through sight. It has also been acknowledged as a top workplace in healthcare and is committed to supporting veterans and the military-connected community.

1001 - 5000 employees

Founded 1955

⚕️ Healthcare Insurance

🛒 Retail

📋 Description

• Responsible and accountable for the entire sales operations and customer service, including operations performance • Work closely with the heads of sales in the US LOB to design, develop, execute, and maintain a coordinated and collaborative go-to-market methodology • Oversee the customer care strategy function for eyewear and develop new strategies to improve excellence and efficiency • Manage the key account support team, sales operations, and analytics teams across the eyewear LOB working closely with sales management • Lead the brand operations that support the US sales team • Leverage industry trends and performance data and partner with leadership to define annual growth opportunities, key performance indicators, and highest priority initiatives • Develop operational strategy to support growth strategies and to drive efficiencies and effectiveness • Manage operational performance and identify opportunities to optimize processes and technology that assist in achieving profitability by reducing administrative costs • Partner with internal business partners to develop creative solutions when standard products, network, and service capabilities won’t meet the needs of strategically valuable customers • Support Account Management leadership and Account Managers to identify solutions and make decisions on how to resolve escalated customer issues • Monitor performance of direct reports; provide prompt and objective coaching and counseling; develop Key Job Accountabilities, conduct performance reviews, and recommend salary increases • Participate in the interviewing and hiring process for open positions within the unit to ensure most qualified candidates are selected • Manage overall operational budget and staffing needs to meet business and financial performance objectives

🎯 Requirements

• Bachelor’s degree in related field or equivalent experience • Minimum of 3 additional years of experience related to functional area • Minimum of 6 years of management experience with responsibilities for hiring, training, assigning work and managing performance of direct reports • Current understanding of automated systems and technology as applied to a Sales environment • Experience in implementing significant process and system changes • Proven ability to work in partnership with other managers to accomplish objectives • Demonstrated results in leading initiatives that increased savings and improved service quality or increased customer retention • Manage complex division projects where independent action, high degree of initiative and coordination across departments is required • Proven and high level analytical, problem solving, presentation and negotiation skills • Skilled motivator who can increase employee engagement • Strong interpersonal skills • Strong written and oral communication skills • Ability to effectively manage multiple, simultaneous tasks, problems, and projects • Willingness to travel and be on short term implementation projects

🏖️ Benefits

• Eligible bonuses and commissions