RMA Manager

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🕒 February 25

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Vultr

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2014

🤖 Artificial Intelligence

🤝 B2B

🔧 Hardware

🔥 Funding within the last year

💰 $329M Debt Financing - Vultr on 2025-06

Artificial Intelligence • B2B • Hardware

Vultr is a global cloud infrastructure provider offering on-demand virtual machines, bare-metal servers, GPU-accelerated instances, managed databases, object and block storage, Kubernetes, and networking services. The platform emphasizes AI and HPC workloads with a broad selection of AMD and NVIDIA GPUs, fast networking, and 32+ data center regions, plus a marketplace of deployable apps and developer-friendly APIs. Vultr targets developers and businesses seeking affordable, scalable, and compliant cloud compute and storage alternatives to hyperscalers.

📋 Description

• Own the end-to-end RMA lifecycle for servers, networking, and storage hardware across global data centers • Lead a growing global team of RMA Specialists and RMA Project Managers in pursuit of all objectives. • Engage OEMs and hardware vendors to initiate, track, and resolve RMAs while enforcing SLAs and warranty terms • Build standardized RMA intake, triage, approval, and execution workflows • Develop failure trend, MTBF, and aging RMA reporting to identify systemic hardware risks and vendor quality issues • Partner with Procurement to support sourcing decisions using failure and return data • Collaborate with Capacity Planning to incorporate attrition and replacement data into forecast models • Perform audits of asset records, serial tracking, and warranty coverage to ensure financial and operational accuracy • Coordinate replacement logistics and spare availability to minimize service impact and downtime • Produce executive dashboards summarizing RMA volume, turnaround time, vendor performance, and risk exposure.

🎯 Requirements

• 5+ years of experience in hardware operations, RMA management, supply chain, or infrastructure operations • Experience supporting large-scale cloud, data center, or GPU / bare metal environments • Strong knowledge of server, GPU, and network hardware lifecycles and warranty processes • Proven experience working directly with OEMs • Ability to operate cross-functionally with Procurement, Infrastructure Ops, Finance, and Engineering • Strong analytical and reporting skills; comfort presenting operational data to senior leadership • Experience with asset management systems, CMDBs, or ERP tools preferred**

🏖️ Benefits

• 100% company-paid insurance premiums for employee medical, dental and vision plans. • 401(k) plan that matches 100% up to 4%, with immediate vesting • Professional Development Reimbursement of $2,500 each year • 11 Holidays + Paid Time Off Accrual + Rollover Plan • Increased PTO at 3 year and 10 year anniversary + 1 month paid sabbatical every 5 years + Anniversary Bonus each year • $500 stipend for remote office setup in first year + $400 each following year • Internet reimbursement up to $75 per month • Gym membership reimbursement up to $50 per month • Company paid Wellable subscription