Customer Success Intern

Job not on LinkedIn

🔥 39 minutes ago

🇧🇷 Brazil – Remote

💵 R$1.2k / month

👨‍🎓 Internship

⚪️ Entry-level

🏆 Customer Success

👻 Ghost score 1%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WAE | Sistema de Gestão Educacional

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 1996

📚 Education

☁️ SaaS

🤝 B2B

Education • SaaS • B2B

WAE | Sistema de Gestão Educacional é uma empresa brasileira que oferece um ERP e um ecossistema de soluções em nuvem para instituições de ensino. Sua plataforma reúne módulos para gestão acadêmica (alocação, enturmação, processo seletivo), financeiro (boletos, PIX, integrações com APIs bancárias), portais e apps para alunos e docentes, diploma e acervo digital, assinatura eletrônica, chatbot, CRM, Business Intelligence (Power BI) e integrações via APIs. Além do software como serviço, a WAE fornece serviços de implantação, consultoria, infraestrutura e suporte, direcionando-se a universidades, faculdades, colégios, EdTechs e grandes redes educacionais com foco em digitalização, automação de processos e otimização da captação e retenção de alunos.

📋 Description

• Support the post-sales team with customer service and follow-up • Collect customer feedback and identify opportunities to improve the customer experience • Assist in preparing customer satisfaction and engagement reports and metrics • Record interactions and requests in the CRM system • Assist with customer communications via email, WhatsApp, and phone calls

🎯 Requirements

• Currently enrolled in a higher education program related to the field, from the third semester onward • Accepted programs: Business Administration, Commercial Management, Marketing, Education, Communications, or related fields • Available to work 30 hours per week as an intern • Available to work from 9:00 a.m. to 4:00 p.m., with a one-hour lunch break • Strong written and verbal communication skills • Proactive, eager to learn, and committed to professional development • Ability to work effectively as part of a team • Organized, responsible, and detail-oriented • Comfortable using digital tools and Microsoft Office/Google Workspace • Knowledge of customer service, Customer Success, or post-sales operations • Reside in São Paulo, SP, or the São Paulo metropolitan area • Expected graduation from the first semester of 2028 onward • Willing to work in a hybrid model if the company transitions to this arrangement

🏖️ Benefits

• Courses and training • Birthday day off • Potential for a permanent position after the internship