Technical Support Engineer

November 24

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Wallarm. API & App Security Integrated

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API • Security • SaaS

Wallarm is a comprehensive security platform focused on providing advanced API and application security. It offers a range of products designed to protect APIs from abuse, manage API attack surfaces, and prevent credential stuffing. The platform supports cloud-native environments and integrates seamlessly with cloud platforms such as AWS, GCP, and Azure. Wallarm's solutions cater to various industries, including healthcare, fintech, retail, and technology, and include features like API discovery, security testing, and Web Application and API Protection (WAAP). It is a central hub for organizations seeking to secure their APIs and applications efficiently.

51 - 200 employees

Founded 2014

🔌 API

🔐 Security

☁️ SaaS

💰 $8M Series A on 2018-10

📋 Description

• Serve as the primary technical contact for customers, partners, and internal teams, providing expert-level support and guidance • Lead troubleshooting sessions and conduct online training to ensure customers are successful with our products • Deliver proactive support to key clients, building trusted relationships and ensuring they maximize their value from Wallarm • Manage communication during technical incidents, providing clear updates to both customers and internal stakeholders • Act as the customer's voice by systematically collecting feedback and translating it into clear feature requests for our product managers • Rigorously test our products to identify issues, replicate customer problems, and create detailed bug reports for the development team • Contribute to the evolution of our product line by providing real-world insights from customer interactions • Manage the deployment and configuration of Wallarm solutions in diverse customer environments • Develop and maintain technical documentation, including how-to guides and troubleshooting articles for our Knowledge Base • Own and maintain the support team's test environment to ensure effective problem replication

🎯 Requirements

• 3+ years of expertise in Customer Support and User Support positions • Knowledge and practical skills in installing and configuring Linux operating systems CentOS, Ubuntu, and Debian at an advanced user level • Ability to configure network settings and Linux OS routing • Ability to work with system services and system logs of Linux OS • Experience with Docker • Understanding the main points of information security in the network and web applications • Knowledge of Nginx and the HTTP protocol • Knowledge of the seven-layer OSI model, networking rules, and routing principles • Will be a plus: Experience in technical support in a hosting company, technical integrator, or vendor • Experience with Kubernetes and Ansible • Scripting skills in Bash, Perl or Python • Experience with Cloud environment • Cybersecurity knowledge

🏖️ Benefits

• Ability to work on a product that makes the Internet safer • Completely remote work • Shift hours: 08:00 EST till 16:00 EST, Tuesday - Saturday • Competitive salary • Paid days off • Medical insurance • Working equipment