Technical Support L2

Job not on LinkedIn

November 25

🌲 Oregon – Remote

Although this job is listed in Oregon, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

Apply Now

Receive Emails with Similar Jobs

Wallbox Chargers

WebsiteLinkedInAll Job Openings

Hardware • Energy

Wallbox Chargers is a manufacturer and provider of electric vehicle (EV) charging hardware and smart charging solutions for residential, commercial, and fleet customers. The company designs and supplies wall-mounted and station-style chargers, energy management systems, and related software to enable efficient EV charging and integration with home and grid energy systems.

501 - 1000 employees

🔧 Hardware

⚡ Energy

📋 Description

• Serve as the primary regional escalation point for installers, distributors, and CPOs. • Own diagnosis and resolution of complex hardware, firmware, connectivity, and OCPP-related issues. • Perform deep log analysis and remote diagnostics to resolve cases efficiently and prevent repeat incidents. • Work closely with the Customer Service Manager (CSM) to identify service gaps and implement technical solutions that improve customer experience and operational KPIs. • Document recurring issues and contribute to the creation of troubleshooting guides, known-issue logs, and best-practice materials. • Manage and expedite regional technical escalations by coordinating directly with HQ Service Engineering (L3). • Prepare clear and technically detailed escalation packages, ensuring fast resolution and clear communication throughout the process. • Lead technical training, onboarding, and certification sessions for installers and service partners. • Maintain accurate technical documentation for the region and contribute to global knowledge bases.

🎯 Requirements

• Minimum 3-5 years in Technical Support (L2/L3), preferably within the EV Charging / e-Mobility industry. • Proficient in AC/DC power systems, electrical troubleshooting, and reading wiring diagrams. • Mandatory fluency in English (written and verbal). • Proven ability to perform Root Cause Analysis (RCA) and provide practical, hands-on solutions. • Nice to have experience utilizing Salesforce and ticketing systems for rigorous case documentation. • Willingness and availability for travel within the assigned region for on-site support.

🏖️ Benefits

• Hybrid work • Pension plan • Office in WeWork coworking space • Car discounts & special advantages if you choose an EV