Resolution Coordinator, Contact Center

🔥 12 hours ago

🇮🇳 India – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Call Center Representative

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Walmart

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1962

🛒 Retail

🛍️ eCommerce

👥 B2C

💰 $5G Post-IPO Debt - Walmart on 2023-04

Retail • eCommerce • B2C

Walmart is a multinational retail corporation that operates a large chain of hypermarkets, discount department stores, and grocery stores. Headquartered in Bentonville, Arkansas, Walmart sells a wide range of consumer goods through thousands of physical stores and an e-commerce marketplace, serving consumers directly and supporting extensive logistics and supply-chain operations to stock its network.

📋 Description

• Implement action plans using the Open Door Policy and company policies, procedures, and ethics standards • Complete work assignments by prioritizing tasks, collaborating with managers, coworkers, customers, and business partners, communicating progress, and adapting to change and feedback • Communicate clearly with customers across interaction channels and provide relevant solutions • Provide customer service for live contact-related questions, restricted account actions, concessions, approvals, and operational support • Monitor incoming requests, respond to specialty processes and escalated issues, and escalate systemic issues using tools such as Gemba Leadership and JIRA • Investigate and solve contact center operational issues using fact-finding techniques and diagnostic tools • Recommend solutions based on internal and external benchmarking and generate workarounds for roadblocks • Implement contact center process improvement plans and recommend improvements based on customer feedback and trend analysis • Review key metrics to identify root causes and create solutions • Explain Walmart products and services, identify customer usage, and inform customers about promotions, offers, and discounts • Build collaborative relationships with team members and business partners while supporting feedback, coaching, mentoring, and developmental opportunities • Uphold integrity, ethics, compliance, legal requirements, the Walmart Code of Conduct, and company policies • Deliver results with a customer/member-first and omnichannel mindset • Support continuous improvement and adoption of digital tools and new ways of working

🎯 Requirements

• Basic computer processing/data entry software