Trainer – Financial Services

Job not on LinkedIn

🔥 5 minutes ago

🇩🇪 Germany – Remote

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💸 Financial Planning and Analysis (FP&A)

👻 Ghost score 19%

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🗣️🇩🇪 German Required

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Logo of walter services

walter services

1001 - 5000 employees

Founded 1956

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

walter services is a German customer service and contact center provider offering inbound/outbound support, front- and back-office outsourcing, chat and social media management, debt collection, and tailored special solutions for peak management and technical or commercial support. Founded decades ago, the company emphasizes quality, compliance (including PCI-DSS and data privacy), multilingual 24/7 operations, and works with large enterprise clients across energy, telecom, retail and healthcare sectors.

📋 Description

• Design and deliver specialist training on account management, lending, or securities • Conduct communication training for demanding banking customers • Translate regulatory requirements and complex processes into digital learning formats • Identify opportunities to optimize customer conversations • Develop targeted coaching programs to ensure service excellence • Work closely with project management and banking partners • Define and implement quality standards for banking projects

🎯 Requirements

• Experience in customer service at a bank or financial-services provider, or in training on finance-related topics • Strong command of modern instructional methodologies • Ability to foster group dynamics in a remote environment • Confidence in handling complex processes and legal and regulatory requirements • Proficiency with digital tools • Willingness and ability to work from a home office • Expertise in banking and financial services

🏖️ Benefits

• 100% home office • Flexible work from your home office • No dress code • The stability of the financial sector combined with the agility of a modern service provider • Exciting banking projects

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