Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🌐 Argentina, India, +3 more countries – Remote

🇦🇷 Argentina – Remote 🇮🇳 India – Remote 🇧🇷 Brazil – Remote 🇨🇴 Colombia – Remote 🇨🇱 Chile – Remote

💵 $900 / month

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 13%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wand

WebsiteLinkedInAll Job Openings

1 - 10 employees

💼 Consulting

📣 Marketing

🤖 Artificial Intelligence

Consulting • Marketing • Artificial Intelligence

Wand is a mobile-first AI-powered drawing and illustration app designed for iPhone and iPad that lets artists sketch, render, edit, recolor, and apply styles in seconds using on-device and private models. Built by artists for artists, Wand offers multi-layer support, a custom brush engine, preloaded style libraries, dataset storage, and features like regional iterative editing, transparent PNG export, and Apple Pencil optimization to streamline creative workflows. It emphasizes privacy for custom models, collaboration and learning tools for students and professionals, and desktop browser support for color editing.

📋 Description

• Provide friendly, solution-focused support to the gaming community via Intercom • Troubleshoot technical issues related to game assists, game compatibility, and platform features • Collaborate with the testing team to verify and reproduce user-reported technical issues • Create and update support documentation in the knowledge base • Gather and share user feedback to help improve products and services • Identify user experience gaps and potential improvements based on support interactions • Maintain response time and quality metrics while delivering personalized support • Identify and escalate complex technical issues or emerging trends

🎯 Requirements

• You are an active PC gamer with deep understanding of gaming culture and mechanics • Experience providing customer support via email, chat, or community platforms • Strong technical troubleshooting skills and problem-solving ability • Ability to explain technical concepts in user-friendly language • Excellent written and verbal communication skills in English • Strong attention to detail and documentation skills • Self-motivation with excellent time management abilities • Stable high-speed internet connection daily • Experience with Wand or similar modding platforms (bonus) • Knowledge of common gaming issues and troubleshooting methods (bonus) • Experience using support ticket systems and knowledge bases (bonus)

🏖️ Benefits

• Independent contractor agreement • Fully remote work arrangement • Competitive compensation • A flexible work environment that caters to your gaming schedule • A chance to be part of a passionate community of gamers and creators • A team of people who genuinely love games, move incredibly fast, and care deeply about what they build