Support Agent – Freelance

Job not on LinkedIn

🔥 0 minutes ago

🌐 Argentina, Ecuador, +3 more countries – Remote

🇦🇷 Argentina – Remote 🇪🇨 Ecuador – Remote 🇨🇱 Chile – Remote 🇧🇷 Brazil – Remote 🇨🇴 Colombia – Remote

⏳ Contract/Temporary

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Social Discovery Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 20 years

🌍 Social Impact

📱 Media

Social Impact • Media • Entertainment

Social Discovery Group is the world's largest group of social discovery companies, focused on solving the problems of loneliness, isolation, and disconnection through digital reality. With 500 million users across 150 countries, the group boasts over 60 global communication and entertainment platforms. Employing a team of 1200 professionals, the company organizes events that unite a global community of professionals and provides career opportunities for individuals seeking ambitious challenges.

📋 Description

• Answer new support tickets across live chat and email • Work through backlog tickets, prioritizing oldest/urgent cases • Maintain a fast First Response Time (FRT) • Troubleshoot and resolve customer issues • Escalate cases that require another team • Follow up on pending customer conversations • Keep tickets correctly tagged, assigned, and updated • Follow existing support processes, templates, and quality standards

🎯 Requirements

• 2+ years in Customer Support / Customer Experience • Experience with live chat + email support • Experience handling high ticket volumes and backlogs • SaaS, tech, AI, app, or subscription-product experience preferred • Experience with Freshdesk, Zendesk, Intercom, or similar • Strong written English

🏖️ Benefits

• Opportunity to work remotely