Head of Technical Account Management

🕒 March 24

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watchTowr

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🔒 Cybersecurity

🤝 B2B

💰 $19M Series A - watchTowr on 2024-10

Cybersecurity • B2B

watchTowr is a high-growth cybersecurity company that builds solutions and services to help protect large enterprises. The company presents itself as enterprise-focused and hires globally (Singapore, UK, US), offering employee benefits like private health insurance and an ESOP. Its careers and privacy/cookie notices indicate an emphasis on security, compliance, and enterprise-grade protection for customers.

📋 Description

• Build and lead the Technical Account Management function within Customer Success, defining its mission, scope, and operating model • Design and execute the global TAM strategy, including hiring plans, role structure, engagement frameworks, and success metrics • Act as the senior technical and strategic partner for a portfolio of enterprise and security-first customers • Lead technical Proof of Value engagements alongside Sales, serving as the senior technical authority during evaluation • Translate customer attacker-emulation goals into practical, measurable offensive outcomes • Own technical onboarding, adversary simulation strategy, architecture reviews, and long-term attack maturity planning • Drive technical adoption, expansion, and long-term account success in partnership with Customer Success Managers and Commercial teams • Run executive-level and deeply technical workshops, attack design sessions, and enablement with security teams and red team leaders • Build strong cross-functional partnerships with Product, Engineering, and Offensive Research to ensure customer attacker insights directly influence roadmap and innovation • Establish TAM playbooks, standards, escalation paths, and operational processes that enable repeatable global scale • Mentor and develop future TAMs, creating a high-performing, technically elite team over time • Represent watchTowr as a trusted offensive authority and strategic partner - not a generic vendor

🎯 Requirements

• Leadership experience building or scaling technical customer-facing functions (TAM, Solutions Engineering, Security Advisory, or similar) • Strong offensive security background - experience in red teaming, penetration testing, adversary emulation, exploit development, or offensive research • SaaS technical account ownership - experience supporting enterprise customers using a security SaaS platform in a technical advisory or TAM-style role • Startup or scale-up experience - comfortable building strategy, processes, tooling, and teams from scratch - not stepping into a mature function • Builder mindset with hands-on credibility - able to lead at a strategic level while remaining technically deep with customers • Enterprise technical stakeholder engagement - confident working directly with CISOs, Heads of Red Team, Detection Engineering leads, and security architects • Strong systems and attack-chain understanding - deep knowledge of Active Directory & Windows internals, Cloud attack surfaces (AWS, Azure, GCP), and identity abuse, lateral movement, privilege escalation, persistence, C2 • Exceptional communicator - able to translate complex adversary tradecraft into clear technical and executive narratives • Highly autonomous and execution-focused - thrives in ambiguity, takes ownership, and drives outcomes without needing heavy process • Experience influencing product direction through customer feedback loops and offensive insights • Track record of mentoring or leading high-performing technical teams • Passion for shaping the future of offensive security as a product, not just as a service

🏖️ Benefits

• Competitive compensation • Meaningful role in a company • The best tools and powerful kit • Endless opportunities • Work with cyber security experts