Trust & Safety Associate, Thai, Indonesian, Traditional Chinese

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Wattpad

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2006

📱 Media

👥 B2C

💰 Venture Round on 2019-03

Media • Entertainment • B2C

Wattpad is a leading global webnovel platform operated by WEBTOON Entertainment, dedicated to revolutionizing the world of storytelling. With a community of over 90 million users, primarily made up of Gen Z and millennials, Wattpad enables users across the globe to read, write, and share stories in over 25 languages. The platform connects diverse voices with Hollywood and other major entertainment industries, turning popular stories into movies, TV shows, and more. Founded in 2006 by Allen Lau and Ivan Yuen, Wattpad has grown from a simple mobile reading app to becoming a significant player in the entertainment sector. It empowers writers to monetize their work through its Paid Stories and Wattpad Originals programs, offering a platform where serialized stories thrive and where community and innovation lead to new entertainment frontiers. Wattpad's headquarters is in Toronto, with additional offices worldwide, including a notable presence in Halifax, Nova Scotia.

📋 Description

• Review and investigate escalated reports and appeals of potential violations of our policies • Conduct objective, fair, thorough, evidence based, unbiased, and timely investigations into reported content • Provide support in resolving issues reported by moderation teams • Respond to incoming user inquiries, complaints, feedback, and reports • Work with other departments to track and resolve bugs and other technical issues • Work with internal and external stakeholders in developing and refining policies to improve creator and reader experience • Keep up-to-date on current events and assist with policy research and analysis

🎯 Requirements

• Education: B.A./B.S. in related fields • 1-2 years experience in trust and safety or community management (must have experience in UGC moderation) • Native-level proficiency in Thai, Indonesian, or Traditional Chinese. • Strong proficiency with technology: Experience using Zendesk or other helpdesk software, Airtable, SharePoint, MS Office, etc • Ability to understand and analyze complex cases • Interested in content policy, compliance, and/or internet governance • Must have experience working with multicultural company

🏖️ Benefits

• Career development; we believe in mentorship and investing in your learning, supporting you to achieve your goals • Health benefits, including vision and dental! • Generous PTO and Parental Leave Top-up • 401K Contributions • Commuter Benefits • Global WEBTOON and LINE FRIENDS discount program • Winter break shutdown and a whole lot more!