Wavestone
1001 - 5000 employees
Founded 2015
☁️ SaaS
🔒 Cybersecurity
Consulting • SaaS • Cybersecurity
Wavestone is a consulting firm that operates globally, providing strategic transformation services across various sectors and disciplines. They offer cutting-edge technology solutions with a focus on cybersecurity and sustainability. With more than 5,500 employees in 17 countries, Wavestone is committed to delivering holistic, end-to-end capabilities to their clients, ensuring seamless implementation and exceeding customer expectations. Their services span IT strategy, data and AI advisory, and regulation and risk management.
Service/Operations Manager
Job not on LinkedIn
🕒 March 17
🗣️🇩🇪 German Required
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Wavestone
1001 - 5000 employees
Founded 2015
☁️ SaaS
🔒 Cybersecurity
Consulting • SaaS • Cybersecurity
Wavestone is a consulting firm that operates globally, providing strategic transformation services across various sectors and disciplines. They offer cutting-edge technology solutions with a focus on cybersecurity and sustainability. With more than 5,500 employees in 17 countries, Wavestone is committed to delivering holistic, end-to-end capabilities to their clients, ensuring seamless implementation and exceeding customer expectations. Their services span IT strategy, data and AI advisory, and regulation and risk management.
📋 Description
• Lead and manage IT Service Management (ITSM) processes including incident, change, and problem management, ensuring alignment with global standards (e.g., ITIL) • Translate strategic directives into operational execution across cross-functional teams. • Monitor and analyze KPI dashboards to identify performance gaps and act on priorities • Drive process optimization, harmonization, and continuous improvement initiatives across domains and applications • Build and maintain strong relationships with internal and external stakeholders, ensuring contract compliance and customer satisfaction • Oversee service delivery, ensuring high availability, cost efficiency, and adherence to project timelines • Manage operational risks and opportunities, including financial performance (revenue, gross profit, cash flow) • Support onboarding and enablement of new team members through documentation and guidance • Prepare and present reports, dashboards, and operational updates to leadership and clients • Use AI and digital tools to enhance resource allocation, forecasting, and service planning • Occasionally travel to client sites (approx. 5–6 times/year) to support service execution and stakeholder engagement
🎯 Requirements
• University degree in Engineering, Business Administration, Computer Science, or a related field • Minimum 4 years of experience in IT Service Management, Operations, or Project Management roles • Strong understanding of ITIL, service delivery frameworks, and project governance • Proficient in tools such as JIRA, MS Project, ServiceNow, Automic UC4, and Microsoft Office Suite • Excellent analytical, organizational, and time management skills • Strong leadership and communication abilities, with a cooperative and goal-oriented style • Fluent in business English and German (spoken and written) • Experience in managing customer relationships and driving transformation initiatives • Certifications such as PMP, Prince2, PSM, or ITIL are a plus • High learning agility, proactive mindset, and ability to thrive in fast-paced environments.
🏖️ Benefits
• Career model: For us, a career that is individually tailored to your needs means individual development opportunities in line with your vision and at your pace. • Continuing education: Let's grow together! Stay up to date with over 200 training days per year in our Academy, or continue your education through certification courses. • German classes: We encourage you to learn a new language, as it will be useful for you in your career development. • Leadership culture: Respect, appreciation, and the highest level of expertise are the key elements of our "Coaching & Leading" leadership model. • Mobile Work: Flexible, mobile working is part of our DNA. • Me-Time: We provide tailored vacation days, that will be increased every year (max. 30 days) based on your seniority within the company, as well as flexible working hours. • Private Health Insurance: You are important to us; such is your health. • Multi-benefits Platform: As flexibility is in our DNA, it also translates into our benefits. • Mindfulness & Health: The Mindfulness Community offers mindfulness training and regular exchange. • Events: Numerous events for networking and celebrating are simply part of our Wavestone life.
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