Wavestone
1001 - 5000 employees
Founded 2015
☁️ SaaS
🔒 Cybersecurity
Consulting • SaaS • Cybersecurity
Wavestone is a consulting firm that operates globally, providing strategic transformation services across various sectors and disciplines. They offer cutting-edge technology solutions with a focus on cybersecurity and sustainability. With more than 5,500 employees in 17 countries, Wavestone is committed to delivering holistic, end-to-end capabilities to their clients, ensuring seamless implementation and exceeding customer expectations. Their services span IT strategy, data and AI advisory, and regulation and risk management.
Service/Operations Manager
Job not on LinkedIn
🕒 March 19
🗣️🇩🇪 German Required
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Wavestone
1001 - 5000 employees
Founded 2015
☁️ SaaS
🔒 Cybersecurity
Consulting • SaaS • Cybersecurity
Wavestone is a consulting firm that operates globally, providing strategic transformation services across various sectors and disciplines. They offer cutting-edge technology solutions with a focus on cybersecurity and sustainability. With more than 5,500 employees in 17 countries, Wavestone is committed to delivering holistic, end-to-end capabilities to their clients, ensuring seamless implementation and exceeding customer expectations. Their services span IT strategy, data and AI advisory, and regulation and risk management.
📋 Description
• Lead and manage IT Service Management (ITSM) processes, including incident, change, and problem management. • Translate strategic directives into operational execution across cross-functional teams. • Monitor and analyze KPI dashboards to identify performance bottlenecks and priorities. • Drive process optimizations and continuous improvement initiatives. • Build and maintain strong relationships with internal and external stakeholders. • Ensure service delivery and adherence to project deadlines. • Own operational risks and opportunities, including financial performance. • Support onboarding of new team members through documentation.
🎯 Requirements
• University degree in Engineering, Business Administration, Computer Science, or a related field. • Minimum of 4 years' experience in IT service management, operations, or project management roles. • Strong knowledge of ITIL, service delivery frameworks, and project governance. • Experience with tools such as JIRA, MS Project, ServiceNow, Automic UC4, and the Microsoft Office Suite. • Excellent analytical, organizational, and time-management skills. • Fluent in business English and German (written and spoken). • Experience managing client relationships and implementing transformation initiatives. • Certifications such as PMP, Prince2, PSM, or ITIL are a plus. • High willingness to learn, proactive mindset, and ability to succeed in a dynamic environment.
🏖️ Benefits
• Career model: For us, an individually tailored career means personalized development opportunities aligned with your vision and pace. • Training: Grow with us — stay up to date through over 200 training days per year in our academy or continue your development with certification courses. • German courses: We encourage you to learn a new language, as it will be useful for your professional development. • Leadership culture: Respect, appreciation, and the highest level of expertise are the core elements of our "Coaching & Leading" leadership model. • Mobile work: Flexible, mobile working is part of our DNA. • Me-Time: We offer tailored vacation days that increase each year based on company tenure (up to 30 days). • Private health insurance: Your health is important to us. • Multi-benefits platform: You have the option to choose how to allocate your benefit funds. • Mindfulness & Health: The Mindfulness Community offers mindfulness training and regular group sessions. • Events: Numerous networking and social events are an integral part of our Wavestone life.
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