Customer Success Manager

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🕒 April 21

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WBS

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1998

A WBS é uma empresa baiana, fundada em julho de 1998, por quatro ex-funcionários da Promon Engenharia - o engenheiro mecânico Alberto Carvalho, o químico industrial Rivaldo Bôto, o engenheiro civil Rubens Frahia Bustani e o administrador de empresas André Luiz Perrone de Oliveira.

📋 Description

• You're looking for an exciting challenge in sales • As an educational advisor in sales for our continuing education products, you will be part of a motivated, 12-person team distributed across Germany • Interface management: You act as the communication bridge between Sales, internal service delivery units, WBS locations and Product Management • Customer support & onboarding: You assist prospects and customers with concrete project requests • Suitability assessments & consultation: You carry out suitability assessments, prepare training proposals and provide individual, solution-oriented advice • Process coordination & documentation: You coordinate the necessary steps in the proposal and project lifecycle • Digital competence & service orientation: You use modern tools and systems and apply your digital skills to design processes efficiently and with a customer focus • Relationship management: You maintain long-term relationships with our customers and identify opportunities for cross-selling and upselling

🎯 Requirements

• You have professional experience with a clear sales focus, e.g., in B2B sales • Experience in new customer acquisition • Experience advising corporate clients or working in an environment where you proactively presented solutions to companies • Experience in adult education or personnel development is a plus but not required • Confident user of MS Office and open to digital tools and new media • Independent, structured working style with a high degree of personal responsibility and reliability • German language skills at least at C2 level

🏖️ Benefits

• 30 days of annual leave • Home office options • Sabbatical • Work abroad for up to 180 days • Vacation and workation at our seminar houses in Berlin and Pommritz • Numerous offers and discounts via Corporate Benefits • Participate in company runs • Sports and relaxation offerings with Voiio • JobRad (company bike scheme) • Corporate fitness with EGYM Wellpass • Yoga retreats • Nutritional supplements • Ergonomic workstation equipment • Coaching and advisory services • Continue your education with various training offerings • Three training days per year • Individual professional and personal development • LinkedIn Learning • Team development activities • Leadership Management Program • Microsoft 365 with Copilot • Excellent compatibility of career and family / family-friendly policies • Paid leave for sick children • Family vacations in our seminar houses • Paid special leave for caregiving of relatives • Digital childcare and tutoring with Voiio • Experience a warm, company-wide camaraderie with your colleagues • Annual company events • Mindful meeting culture • Onboarding seminars and onboarding buddies • Open error and feedback culture • Solutions in focus - NiPsiLd is our motto • Help shape the future of education with AI • Opportunities for autonomous work • Meaningful work with social impact • Commitment to the common good with a focus on sustainability • Charity campaign “Herzensprojekte” by WBS GRUPPE