Director, CTMS Services

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WCG

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💊 Pharmaceuticals

☁️ SaaS

💰 Private Equity Round - WCG on 2019-11

Healthcare • Pharmaceuticals • SaaS

WCG is a global clinical research services and technology company that supports sponsors, CROs, research sites, and institutions across the lifecycle of clinical trials. Founded as a leader in independent ethical review, WCG provides IRB and IBC review, data monitoring committees, site enablement and study start-up services, participant recruitment and retention, and data & insights (including benchmarking, statistical consulting, and AI-powered trial foresight). The company also offers a suite of technology platforms (e. g. , ClinSphere®, eReview Manager, Total Enrollment, Total Feasibility) and large protocol and performance datasets to help design, plan, and run trials more efficiently and compliantly. WCG positions itself as a partner to biopharma and medical research organizations to accelerate trial activation, improve enrollment, and ensure regulatory and ethical compliance.

📋 Description

• Lead team of managers with oversight over CTMS service delivery, including calendar builds, financial entries, and study activation tracking. • Support professional and technical development of the assigned managers • Track, evaluate, and report aggregated productivity, quality, and efficiency data to ensure teams are meeting overall goals and to support departmental planning, resource allocation, and operational decision making. • Provide oversight of the training process to ensure new employee development aligns with operational needs. • Provide oversight over the quality management process to ensure final deliverables are meeting internal standards. • Monitor staffing resources, develop hiring plans, and oversee operational decisions related to talent including selection of new team members. • Serve as a key operational contact during new client onboarding as a subject matter expert, ensuring new site clients are set up on the appropriate CTMS platform in a way that aligns with internal standards and client expectations. • Establish and continuously evaluate team processes, templates, tools, and strategies to maximize efficiency, quality, scalability and overall departmental performance. • Serve as point of contact between CTMS services and Business Development to support expansion of existing relationships through new sales opportunities. • Collaborate with client management team to ensure appropriate strategies are taken when client issues or new opportunities arise. • Identify and implement new CTMS operational strategies, processes and solutions designed to meet current and emerging client needs and high client satisfaction. • Develop a deep knowledge of site client requirements and expectations, define priorities, and effectively manage deliverable planning, execution, and problem resolution with mitigation recommendations. • Establish escalation pathways and decision-making standards for complex CTMS service issues, ensuring managers have the tools, guidance, and authority needed to resolve operational challenges consistently and effectively. • Allocate staffing and operational resources across CTMS service teams to align capacity with client demand, departmental priorities, and business objectives. • Coach the CTMS Services team on study start-up principles needed for cross-divisional deliverable coordination, ensuring consistent and disciplined execution. • Provides leadership through subordinate managers and maintains accountability for the performance, engagement, development, and productivity of multiple related CTMS services teams, while engaging with Human Resources for support and guidance on personnel matters. • Other duties as assigned by supervisor. These may, on occasion, be unrelated to the position described here. • Attendance and punctuality are essential functions of the position.

🎯 Requirements

• Minimum 8 years of industry experience specifically including CTMS services, study activation, or clinical trial management experience. • Knowledge of clinical research processes within health systems and academic medical centers is strongly preferred. • Background in Coverage Analysis and study budget development preferred. • Knowledge of CTMS platforms and management techniques. • Proven success in leadership roles requiring direct oversight of other employees. • Ability to make strategic decisions related to operational workflows, departmental goals, resource allocation, and team priorities. • Strong (written/oral) communication and critical thinking skills such as analysis, judgment, problem-solving, ethics, and interpersonal skills; must work well with clients and collaborate with coworkers in a team environment. • Demonstrated ability to lead through influencing and negotiating. • Solid conflict resolution, problem solving, and decision-making skills required. • Experience tracking and analyzing operational performance metrics.

🏖️ Benefits

• Comprehensive Benefits package - Health, Dental, Vision, Life Disability, 401k with match, and flexible spending accounts • Employee Assistance Programs and additional work/life resources • Referral Bonuses and Tuition Reimbursement • Flexible PTO • Volunteer Time Off to benefit the community • Opportunities for career development with on-the-job training, certification assistance, and continuing education reimbursement