Technician, Meeting Technology & Services

Job not on LinkedIn

🔥 2 hours ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $19 - $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

✨ Technician

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WCG

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💊 Pharmaceuticals

☁️ SaaS

💰 Private Equity Round - WCG on 2019-11

Healthcare • Pharmaceuticals • SaaS

WCG is a global clinical research services and technology company that supports sponsors, CROs, research sites, and institutions across the lifecycle of clinical trials. Founded as a leader in independent ethical review, WCG provides IRB and IBC review, data monitoring committees, site enablement and study start-up services, participant recruitment and retention, and data & insights (including benchmarking, statistical consulting, and AI-powered trial foresight). The company also offers a suite of technology platforms (e. g. , ClinSphere®, eReview Manager, Total Enrollment, Total Feasibility) and large protocol and performance datasets to help design, plan, and run trials more efficiently and compliantly. WCG positions itself as a partner to biopharma and medical research organizations to accelerate trial activation, improve enrollment, and ensure regulatory and ethical compliance.

📋 Description

• Creates basic Array activity builds (uploading slides, managing polling surveys, other administrative functionality) and makes content adjustments to meeting activity before and during meetings as required • Assists in network setup to run Array application on iPads (in-person meetings) • Ensures equipment is received, cleaned, charged and in working order for each on-site meeting • Instructs client on proper use of the Array technology and other technical aspects of live meetings • Validates and issues post meeting reports and data as required • Maintains up-to-date knowledge of company technology and service offerings • Delivers outstanding customer service, ensuring client satisfaction across all interaction points • Works seamlessly within teams and independently, adapting to various work settings and client needs • Provides business support to Project Managers as requested • Travels to meeting locations as needed, providing on-site support and ensuring smooth technology implementation • Fosters and maintains strong client relationships, acting as a trusted advisor and liaison • Manages time effectively, balancing multiple tasks and adapting to shifting priorities • Identifies opportunities for operational improvement • Other duties as assigned by supervisor. These may, on occasion, be assigned by an up-line supervisor and/or be unrelated to the position described here.

🎯 Requirements

• Proficient with using multiple computer applications, under pressure, and basic knowledge of networking principles • Demonstrated strong technical aptitude with the ability to rapidly learn and adapt to new technologies and software applications. • Experience working with audio/visual technology to support live meetings and event production preferred. • Knowledge and experience with web-conferencing technologies such as Zoom, Teams and Webex preferred. • Proficient in Microsoft Office products, such as PowerPoint, Excel and Word • Willingness and ability to travel (valid drivers’ license and able to obtain passport) as needed with regular overnight travel required as well as early mornings, late nights and weekends. Must live within commuting distance (60 miles or less) of an international airport. • Ability to work independently and collaboratively in team settings • Adaptability to various work environments and work schedules – in-person, hybrid, and virtual meetings • Strong interpersonal and communication skills, with a customer-first mindset • Strong problem-solving skills with attention to detail and troubleshooting capabilities • Time management skills with the ability to prioritize tasks effectively • Ability to solve problems quickly and efficiently • Strong attention to detail • Strong organizational skills and the ability to multi-task • Ability to adapt to ever-changing, high pressure work situations

🏖️ Benefits

• Comprehensive Benefits package - Health, Dental, Vision, Life Disability, 401k with match, and flexible spending accounts • Employee Assistance Programs and additional work/life resources • Referral Bonuses and Tuition Reimbursement • Accrued PTO • Volunteer Time Off to benefit the community • Opportunities for career development with on-the-job training, certification assistance, and continuing education reimbursement