German-Speaking Customer Advisor

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🕒 June 8

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Team Up - We Build Teams

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2021

🤝 B2B

🛍️ eCommerce

☁️ SaaS

B2B • eCommerce • SaaS

Team Up is an innovative company focused on building remote teams for businesses looking to enhance their workforce. By providing a platform for recruitment, employer of record (EOR) services, and a diverse talent pool that includes developers, designers, marketing experts, and more, Team Up delivers a comprehensive solution for companies to efficiently hire and manage remote professionals. With a proven track record of client retention and substantial savings in hiring costs, Team Up is committed to reshaping the future of work.

📋 Description

• Handling inbound and outbound customer communication in a professional and solution-oriented manner. • Advising customers on care-related products, services, and available support options. • Answering customer questions and providing guidance based on their individual needs. • Building trust-based relationships and ensuring a high level of customer satisfaction. • Supporting various customer service campaigns and healthcare-related projects. • Maintaining accurate customer records and updating relevant information in internal systems. • Promoting suitable products and services through consultative, needs-based conversations. • Contributing to long-term customer retention and relationship development.

🎯 Requirements

• 2+ years of experience in customer service, customer support, telesales, healthcare consulting, or a similar customer-facing role. • German language proficiency at B2+ level minimum; C1 is strongly preferred. • Strong verbal and written communication skills with a customer-oriented and empathetic approach. • Ability to build trust and maintain long-term customer relationships. • Experience handling customer inquiries via phone and providing solution-oriented support. • Good computer literacy and confidence using CRM systems and standard office software. • Strong organizational skills and attention to detail when managing customer information. • Ability to explain healthcare-related products, services, and processes in a clear and understandable manner. • Nice to have: Previous experience in the healthcare, care, insurance, or medical services sector. • Knowledge of emergency home call systems (Hausnotruf), care aids (Pflegehilfsmittel), care packages (Pflegebox), or care level assessments (Pflegegrad). • Experience working in a call center or customer advisory environment. • Understanding of the German healthcare and care support system.