Manager, Performance Intelligence

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Wealthsimple

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2014

💳 Fintech

🏦 Banking

💸 Finance

🔥 Funding within the last year

💰 $393M Series E - Wealthsimple on 2025-10

Fintech • Banking • Finance

Wealthsimple is a Canadian financial technology company that provides consumer banking, investing, and wealth management services. It offers chequing accounts, savings, credit cards, self-directed trading (stocks, ETFs, options), cryptocurrency trading, managed portfolios, tax services, and advisory wealth management for high-net-worth clients. Wealthsimple combines digital-first banking and low-fee investing products aimed at retail customers, along with tools and educational content to support personal finance.

📋 Description

• Build the performance intelligence layer for CXO: Define what "good" and "great" look like across the support workforce. • Lead metric design for CXO: Challenge and improve how performance is measured across the support organization. • Be the business partner to CXO's data and reporting infrastructure: Define the requirements for the performance reporting surfaces support leaders rely on. • Run the core performance processes: Own the recurring cadences that keep CXO's workforce moving in the right direction. • Turn performance data into intelligence: Go beyond reporting to perform original analyses, spot trends, and make proactive recommendations.

🎯 Requirements

• Deep experience in an analytics-heavy, operationally complex role, ideally in a call centre, large-scale support, or workforce environment. • A strong point of view on how performance should be measured in a support organization. • Experience acting as a business partner to data or engineering teams. • A track record of owning and improving operational processes in a fast-moving environment. • Strong cross-functional project management skills. • A bias for action and a high bar for your own performance.

🏖️ Benefits

• Top-tier health benefits and life insurance • Long-term group savings with employer match, through Wealthsimple for Business • 20 vacation days, 4 wellness days, and unlimited sick and mental health days per year • 90 days away: work outside Canada for up to 90 days per year • Employee resource groups, including Rainbow (2SLGBTQ), Women of WS, and Black at WS