Associate Director – Admissions

Job not on LinkedIn

🕒 May 5

🇺🇸 United States – Remote

💵 $80k - $120k / year

⏰ Full Time

🟠 Senior

👔 Director

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Archer

WebsiteLinkedInAll Job Openings

51 - 200 employees

☁️ SaaS

🤝 B2B

🏢 Enterprise

SaaS • B2B • Enterprise

Archer is an organization that specializes in online live chat solutions, providing chat input and messaging interfaces for customer support. They offer seamless communication tools that help businesses interact with their customers in real-time through trusted and reliable chat systems.

📋 Description

• Oversee a team of Admissions Advisors to manage and execute the enrollment process effectively • Support, strategically plan, and collaborate with partner campuses • Develop, train, and maintain quality staff • Enhance and maintain effective communication and relationships within Archer Education • Work closely with partner campuses to ensure enrollment processes are being executed in a manner that is best for the student and the college/university • Make strategic and operational decisions to ensure the execution of an efficient and student-focused admissions process • Maintain a thorough working knowledge of all online programs and all internal and external policies, procedures, and requirements of our partner schools • Ensure assigned enrollment plans are met or exceeded through supervising and monitoring reps and individual contributions • Responsible for training Admissions Advisors to ensure they have the necessary product knowledge to accurately present college programs • Ensure admissions staff are exercising discretion within process and following compliance guidelines • Responsible for quality assurance of the team (listening to phone calls and providing feedback) • Handle escalated student or staff concerns • Interview, hire, and train new staff and leaders • Oversee the daily operations of the admissions team • Provide constructive and timely performance evaluations • Handle discipline and termination of employees in accordance with company policy • Provide work direction and problem-solving assistance to other individuals • Supervise staff, including scheduling and assigning work, reviewing performance, and recommending salary increases, promotions, transfers, demotions, or terminations.

🎯 Requirements

• Thorough knowledge of the college admissions process • A proven track record of achieving measurable results in a fast-paced, deadline-driven department • Commitment to customer service with a continuous focus on improvement • Demonstration of effective verbal and written communication skills • Strong ability to motivate others • Ability to manage multiple database systems • Ability to train and support other staff members • Strong quantitative, analytical, and reporting skills • Demonstration of strong planning, initiative, and problem-solving skills • Bachelor's Degree • Experience overseeing individual contributors • 3+ years of admissions, customer service, or sales experience

🏖️ Benefits

• medical, dental and vision plans • paid time off • sick days • 401k plans and a full contribution match up to 4% • Up to 12 weeks of parental leave with 6 weeks paid • up to $5,250 per year in tuition reimbursement for continuing education • flexible working environment and schedule