Project Account Manager

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November 26

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Elevate Global

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B2B • Enterprise • SaaS

Elevate Global is a global staffing partner specializing in brand experiences. The company connects people, data, and brands to optimize impact for its clients, focusing on event staffing solutions. Elevate Global uses data-driven technology to provide real-time insights for better event planning and execution. They offer tailored event solutions for flawless execution, leveraging a mix of human connection and modernized technology to create lasting brand experiences. Elevate Global has a track record of staffing large-scale events, providing expert event teams across various countries and industries.

51 - 200 employees

🤝 B2B

🏢 Enterprise

☁️ SaaS

📋 Description

• Serve as the main point of contact for assigned clients, ensuring clear, timely, and professional communication. • Manage day-to-day account operations, including updates, deliverables, and program requirements. • Gather client needs, translate them into staffing requirements, and align with internal teams. • Oversee the quality and consistency of staffing delivery across all activations. • Troubleshoot client issues, address escalations, and ensure proactive resolution. • Attend client calls, status meetings, and briefings; provide updates and recommendations. • Collaborate with Project Directors, RPMs, and Staffing to ensure accurate schedules and program readiness. • Monitor staff performance feedback and escalate concerns to HR or Staffing as needed. • Ensure all documentation, briefs, and program details are accurate and up to date. • Prepare post-activation reports, insights, and client-facing summaries. • Track KPIs and ensure delivery meets contract expectations and operational standards.

🎯 Requirements

• Experience in account management, client services, experiential marketing, or staffing operations. • Strong relationship-building skills with the ability to manage high-level client communication. • Excellent organization, follow-through, and project coordination skills. • Ability to manage competing priorities and perform under tight deadlines. • Strong problem-solving and escalation management abilities. • Proficiency with scheduling tools, staffing systems, and Microsoft Office. • Clear communication skills, both written and verbal, with a client-first mindset. • Ability to work cross-functionally with staffing, HR, payroll, and project delivery teams.