Customer Support Executive, Chinese Speaking

November 25

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Pion

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Marketing • Advertising • eCommerce

Pion is a company focused on youth marketing, specifically targeting Gen Z consumers. They offer a range of services, including verification solutions for student and military discounts, advertising across different media channels, and providing insights through research and events. Pion aims to help brands connect with the next generation of shoppers by leveraging unique first-party data. With services that include influencer marketing and experiential campaigns, Pion helps marketing teams engage and convert valuable consumer groups effectively.

201 - 500 employees

Founded 2005

🛍️ eCommerce

📋 Description

• Onboarding & Activation of Chinese speaking & Australia based new brands, inclusive of: • Gathering assets, and taking brands through "Set-up, Integration, Go Live" process • Weekly performance checks • Scheduling media launches • Optimisation around campaign specific offers and client requirements/partnerships • Preparing end of campaign reports and ad-hoc MBRs and QBRs for our Account Managers • Daily or weekly conversations on WeChat • Cases: value realisation & value protection • e2e advertising/campaign delivery • Focusing on assessing potential upsell areas

🎯 Requirements

• Fluent in both written and spoken Chinese • Comfortable working to an China Standard Time Zone in line with our brands. • Experience within a Customer Support or Customer Success role specifically within the B2B space • Very organised, and able to deal with a fast paced nature. • Good communication skills both via calls and via emails • Time management is super important; you must be able to manage your own schedule and juggle multiple deadlines at a time. • Familiar with Google Suite/Spreadsheets • Wechat experience • Asana/Salesforce experience.

🏖️ Benefits

• Competitive salary. • 30 days annual leave, plus bank holidays. • Accredited 'Great Place To Work’ company in three categories. • Commitment to personal development and career growth, coaching workshops and progression plans. • Remote-first working environment. This means you’re not obligated to come into the office, you can choose the environment you think you excel best in. • Flexible working hours (start between 8-10am and finish between 4:30-6:30pm). • Focus on welfare. We offer a monthly wellness allowance, gym memberships, access to mental health first aiders, a health cash plan and more. • Access to incredible partnership discounts for the biggest brands in the world. Think Google, Apple, GymShark, Domino's, Uber and loads more! • £200 work from home set up allowance to put towards your at-home working space.