Customer Success Manager

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September 9

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We Are Working

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B2B • HR Tech • Productivity

We Are Working is a virtual assistant service dedicated to helping small businesses, entrepreneurs, and professional firms enhance their productivity and profitability. By offering specialized support in administrative tasks, marketing, sales, bookkeeping, research, and recruitment, We Are Working enables clients to focus on their core business activities without being overwhelmed by everyday tasks. Their team of vetted virtual assistants, equipped with the skills needed to manage various workloads, ensures efficient execution of tasks, ultimately allowing clients to win back time and improve their overall workflow.

11 - 50 employees

Founded 2019

🤝 B2B

👥 HR Tech

⚡ Productivity

📋 Description

• Build and maintain strong, long-term relationships with customers, ensuring their ongoing success and satisfaction. • Proactively identify and evaluate customer needs, providing tailored solutions and guidance. • Enhance customer training programs to ensure customers are fully leveraging our services. • Serve as a customer advocate within the company, ensuring their feedback informs process improvements. • Drive customer engagement and encourage upgrades where relevant to contribute to retention and growth. • Promote customer loyalty and build trust and transparency in all interactions. • Collaborate with cross-functional teams to resolve issues and create a seamless customer experience. • Track, measure, and report on key metrics such as customer satisfaction, retention, and revenue growth.

🎯 Requirements

• 3+ years of relevant experience in customer success, account management, or related roles. • Manager experience is a plus. • Exceptional verbal and written communication skills. • Strong interpersonal and customer service skills with a passion for helping others. • Bachelor's degree in Business, Marketing, or a related field is a plus. • Excellent organizational skills and a keen attention to detail. • Proven time management abilities, with the capability to meet deadlines and prioritize effectively. • Analytical mindset with problem-solving capabilities and a proactive approach. • Demonstrated leadership and supervisory skills. • Proficiency in Microsoft Office Suite or similar tools; familiarity with CRM systems is a plus. • Completion of pre-screeners during the application process is required.

🏖️ Benefits

• 100% remote / online • Schedule: 9:00 AM - 5:00 PM EST