Customer Success Supervisor

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🕒 September 15, 2025

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We Are Working

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2019

🤝 B2B

👥 HR Tech

⚡ Productivity

B2B • HR Tech • Productivity

We Are Working is a virtual assistant service dedicated to helping small businesses, entrepreneurs, and professional firms enhance their productivity and profitability. By offering specialized support in administrative tasks, marketing, sales, bookkeeping, research, and recruitment, We Are Working enables clients to focus on their core business activities without being overwhelmed by everyday tasks. Their team of vetted virtual assistants, equipped with the skills needed to manage various workloads, ensures efficient execution of tasks, ultimately allowing clients to win back time and improve their overall workflow.

📋 Description

• Lead client engagement efforts, ensuring tasks are completed on time and maintaining high-quality standards. • Understand client challenges and work closely with them to identify and finalize solutions. • Build and maintain strong relationships with customers and stakeholders. • Lead and mentor your team, fostering a collaborative and customer-focused culture. • Develop and implement strategies to enhance customer satisfaction and retention. • Set clear performance expectations, conduct regular reviews, and provide constructive feedback to drive continuous improvement. • Encourage the team to understand client goals and help them achieve success through our product or service. • Help train new team members and coach existing ones to improve. • Help with shift coverage and make sure the team is properly staffed.

🎯 Requirements

• More than 2 years of experience in related fields required with supervisory experience is a plus • Bachelor's degree in a similar or related field preferred (but not mandatory) • Excellent verbal and written communication skills • Excellent interpersonal and customer service skills • Excellent organizational skills and attention to detail • Excellent time management skills with a proven ability to meet deadlines • Strong analytical and problem-solving skills • Strong supervisory and leadership skills • Proficient with Microsoft Office Suite or related software

🏖️ Benefits

• 100% Online (remote) • Schedule: 8:00 AM - 5:00 PM EST (flexible)