Technical Customer Support Specialist

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Webflow

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

☁️ SaaS

🌐 Web 3

🛍️ eCommerce

💰 $120M Series C on 2022-03

SaaS • Web 3 • eCommerce

Webflow is a company that provides a visual web development platform to design and build professional websites without code. It enables designers to create and customize websites using a drag-and-drop interface and a powerful CMS, generating clean, production-ready code in the process. Webflow caters to web designers, developers, and businesses looking to streamline their web development process and improve collaboration between teams. Its platform is suited to creating responsive websites tailored to mobile, tablet, and desktop devices, offering a comprehensive solution for users needing creative and technical flexibility in web design.

📋 Description

• Respond to customer issues by phone, email, and ticketing system • Triage by urgency and impact, and by whether it's user error, setup, product behavior, or a true bug • Resolve Tier 1/2 issues directly when possible • Reproduce issues, gather details, and write clean escalation notes for engineering when dev is needed • Own the support queue in Zendesk • Keep customers updated so nothing disappears into a black hole • Spot repeat issues and surface them to improve the product, onboarding, and help docs • Contribute to FAQs and short walkthroughs

🎯 Requirements

• 2+ years in SaaS customer support, product support, or technical support • Comfortable troubleshooting software, account setup, permissions, integrations, and basic configuration. Technical enough to diagnose and document problems, but not expected to code • Strong written and phone communication. • Good to have: Trades, home services, or field-service software experience. • GoHighLevel experience. • Zendesk or similar ticketing systems experience. • ServiceTitan experience.

🏖️ Benefits

• Competitive Salary – We recognize your skills and experience with a great compensation package. • 13th Month Pay – Enjoy an extra month’s salary—because who doesn’t love a little bonus? • Paid Time Off – Recharge with 12 days of PTO to use however you like—vacation, self-care, or just a break from it all! • US Holidays Off – Enjoy 12 paid US holidays throughout the year. • Maternity & Paternity Leave – We support growing families with dedicated leave for new parents. • Comprehensive Healthcare – We’ve got you and your family covered with quality healthcare benefits. • Life Insurance – Our full-time HMO plan includes life insurance for extra peace of mind. • Mental Health Support – Prioritize your well-being with access to mental health consultations and wellness resources. • Milestone Gifts & Birthday Treats – We celebrate your achievements and make your special day even better! • Exciting Team Experiences – Think island getaways, virtual town halls, and regional meetups—because work should be fun, too! • Stay Connected – Be part of a supportive network where you can learn, grow, and connect with amazing people. • *Some benefits may vary. Full details will be provided during the onboarding process.*