Webgility
51 - 200 employees
Founded 2007
💰 $6.4M Series A - Webgility on 2017-09
Webgility is the most powerful integration software for multichannel brands and wholesalers selling online and using QuickBooks.
Chief Customer Officer
Job not on LinkedIn
🕒 June 15
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Webgility
51 - 200 employees
Founded 2007
💰 $6.4M Series A - Webgility on 2017-09
Webgility is the most powerful integration software for multichannel brands and wholesalers selling online and using QuickBooks.
📋 Description
• Define what customer success means in an outcomes delivery model where software, agents, and human expertise combine to make the customer's books right • Own gross revenue retention and drive expansion with a customer success team • Bring customer intelligence into product, pricing, and GTM decisions at the executive table • Lead the support function across technical and operational queries from merchants and accountants • Deploy agents and automation aggressively: intelligent triage, AI-assisted first response, self-service troubleshooting, proactive break alerts • Drive adoption, retention, and expansion across the customer base • Own the certified bookkeeping partner network today as a strategic delivery channel: outcome quality, partner economics, and capacity planning • Partner with Sales and Implementation on handoffs • Build the bridge from a human-delivered service today to an agent-augmented service tomorrow
🎯 Requirements
• 15+ years in CS, Support, or CX with 5+ years at VP-level scale • Direct ownership of a customer P&L (retention + expansion revenue) at a B2B SaaS company with US customers • Built and managed through managers, not just individual contributors • Solid grasp of ecommerce operations: multichannel selling, marketplace fees, accounting systems workflows • Experience managing third-party delivery partners or outsourced service teams to a defined quality standard • Strong working knowledge of leading accounting platforms (QuickBooks, Xero, NetSuite) • Demonstrated track record automating CS or Support workflows in production • Comfort evaluating AI tools across vendors without loyalty to any platform
🏖️ Benefits
• Group health insurance (employee, spouse, children) • Internet reimbursement • Learning and development support including certification costs
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