IT Systems Engineer

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Weekday (YC W21)

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2021

☁️ SaaS

🎯 Recruiter

Human Resources • SaaS • Recruitment

Weekday is a modern recruitment platform that combines AI technologies with a vast database of potential candidates, aiming to streamline the hiring process for companies in India. They offer various services, including a proactive outreach approach that helps employers connect with top talent, as well as tools for candidates to easily apply for jobs. Weekday's emphasis on candidate engagement through multiple channels, including email, WhatsApp, and phone calls, sets it apart in the competitive landscape of recruitment agencies.

📋 Description

• Provide Level 1 and Level 2 technical support across hardware, software, operating systems, accounts, and workplace technology. • Troubleshoot issues across macOS, Windows, collaboration tools, browsers, and SaaS applications. • Manage support requests through ITSM platforms, ensuring timely resolution, documentation, and communication. • Escalate complex issues when required and contribute to continuous service improvements. • Support the full lifecycle of corporate devices, including provisioning, deployment, maintenance, patching, replacement, and decommissioning. • Manage macOS and Windows endpoints using MDM solutions such as Kandji, JumpCloud, Microsoft Intune, Jamf, or similar platforms. • Maintain device inventory and support remote employees with setup and troubleshooting. • Support onboarding, offboarding, employee transfers, and access requests. • Provision user accounts, devices, applications, and permissions while following security best practices. • Troubleshoot identity, authentication, SSO, and MFA issues using platforms such as Okta, JumpCloud, or Microsoft Entra ID. • Support enterprise applications including Google Workspace, Microsoft 365, Slack, Zoom, Atlassian, and other SaaS platforms. • Manage user accounts, permissions, licensing, and application access. • Follow ITSM processes, maintain accurate documentation, contribute to knowledge articles, and identify opportunities to improve support workflows through automation and standardization. • Support endpoint security through device compliance, patching, encryption, and endpoint protection tools. • Partner with IT, Security, HR, and business teams to deliver a reliable and secure employee technology experience. • Communicate effectively with employees across different technical skill levels while providing exceptional customer service.

🎯 Requirements

• Bachelor's degree in Computer Science, Information Technology, or equivalent practical experience. • 2–5 years of experience in IT Support, Helpdesk, Desktop Support, Endpoint Management, or a similar role. • Strong troubleshooting skills across macOS and Windows environments. • Experience with endpoint management platforms such as Kandji, JumpCloud, Microsoft Intune, Jamf, or similar tools. • Familiarity with identity and access management solutions including Okta, JumpCloud, or Microsoft Entra ID. • Experience supporting employee onboarding, offboarding, device provisioning, and access management. • Hands-on experience with ITSM platforms such as Jira Service Management, ServiceNow, Zendesk, Freshservice, or similar. • Familiarity with Google Workspace, Microsoft 365, Slack, Zoom, Atlassian, and other modern workplace tools. • Good understanding of endpoint security, networking fundamentals, and IT service management. • Basic scripting experience with PowerShell, Bash, or Python. • Strong communication, problem-solving, and customer service skills with the ability to prioritize work in a fast-paced remote-first or globally distributed environment.

🏖️ Benefits

• Competitive salary and annual bonus • Medical coverage • Life and accidental insurance • Vacation & leaves of absence (menstrual, flexible, special, and more!) • Developmental opportunities through education & developmental reimbursements & professional workshops • Maternity & parental leave • Hybrid & remote model with flexible working hours • On-site & remote company events throughout the year • Tech & WFH stipends & new hire allowances • Employee referral program • Premium access to QuillBot