Designated Services Engineer

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WEKA

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2013

🤖 Artificial Intelligence

🏢 Enterprise

🤝 B2B

💰 $140M Series E - WEKA on 2024-05

Artificial Intelligence • Enterprise • B2B

WEKA is an enterprise-focused company that provides an "AI-Native Data Platform." The available materials reference a WEKA support portal used for customer access and account management, indicating the company offers platform software and support for AI/data workloads aimed at business customers.

📋 Description

• Serve as the primary technical liaison between customers and Engineering to address feature gaps, reliability concerns, and documentation improvements. • Troubleshoot and resolve technical issues, escalating to Engineering when necessary. • Provide feedback to Engineering to enhance product supportability, usability, and serviceability. • Support pre-sales engineers, partners, and resellers with technical expertise. • Proactively monitor WEKA systems using remote monitoring tools to identify and address potential issues. • Own, track, and document customer issues via the ticketing system. • Communicate clearly and professionally with customers, partners, and internal teams. • Contribute to knowledge-sharing through internal and customer-facing documentation (FAQs, KB articles). • Manage multiple projects and support cases concurrently. • Advocate for customer concerns and represent WEKA externally. • Develop subject matter expertise in WEKA and customer technologies. • Participate in on-call, follow-the-sun support rotations as needed. • Availability for alternative work hours (nights, weekends, holidays) and potential regional/international travel.

🎯 Requirements

• 10+ years in customer-facing technical roles, solving complex enterprise infrastructure issues. • Ability to diagnose hardware failures, network congestion, and performance bottlenecks. • Enterprise infrastructure L3 or higher support experience (Linux-based storage, networking, virtualization, cloud, etc.). • Strong technical troubleshooting in multi-platform, distributed environments. • Strong understanding of distributed storage systems. • Expertise in Linux/Unix administration. • Deep understanding of networking (Infiniband, Ethernet, DPDK, UCX), cloud computing, and distributed storage. • Proficiency in Python, Bash, and experience with automation scripting for system monitoring and troubleshooting. • Knowledge of POSIX, NFS, S3 protocols, log management, and monitoring tools (Prometheus, Grafana).

🏖️ Benefits

• Health insurance • Professional development opportunities