HRIS Technical Support Specialist

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Wella Company

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💄 Beauty

👥 B2C

🛒 Retail

Beauty • B2C • Retail

Wella Company is a renowned beauty brand known for its innovative hair care, color, and styling products. With a rich history in the professional beauty industry, Wella offers a wide range of products catering to both salon professionals and consumers. The company places a strong emphasis on collaboration and inclusivity, inviting individuals to join their vibrant community dedicated to beauty and self-expression.

📋 Description

• Provide technical Level 1–2 support for HR systems, integrations, and HR service management tools. • Investigate and resolve low to moderate complexity issues related to HR workflows, roles and permissions, interfaces, and employee data. • Monitor SLAs and KPIs for HR Technology and Projects, analyze case drivers, root causes and system defects, facilitate operational prioritization. • Monitor and analyse HR solutions roadmap incl new releases and maintain enhancement and change request backlog. • Support users with system navigation, transactions, approvals, and troubleshooting. • Monitor integration errors and coordinate issue resolution with solution architects, other technical teams and vendors. • Perform routine technical system administration and data maintenance activities. • Support testing activities for releases, patches, and enhancements. • Maintain support documentation, knowledge articles, and operational procedures. • Escalate complex issues to solution architects, product owners, or other technical teams when required.

🎯 Requirements

• Must have: 1–4 years of experience in SuccessFactors knowledge/experience in at least one or more of the following modules/areas: Employee Central (EC) and/or Time Management, technical configuration experience, Role Based Permissions (RBP), Reporting. • Experience in HR systems support, HR operations, IT support environments. • Basic understanding of integrations, interfaces, or ticketing systems. • Strong problem-solving, attention to details and customer support skills. • Ability to manage multiple requests and priorities in a service-driven environment. • Good communication and stakeholder management skills. • Nice to have: Experience supporting ServiceNow HRSD • Experience supporting HR integrations. • Experience supporting other HR systems (in eg., Darwin, and more to be added to the landscape) • Understanding of HR processes, such as onboarding, employee data changes, time management, recruiting, or talent processes.

🏖️ Benefits

• IMPORTANT - please submit your CV in English, thank you!