Senior Project Manager – Data Collection

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Welo Global

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🤝 B2B

☁️ SaaS

Artificial Intelligence • B2B • SaaS

Welo Global is a multilingual content, data, and AI solutions company that provides enterprise-focused localization, regulated translation, and AI training data through a family of brands (including Welocalize, Park IP, Welo Life Sciences, Welo Data, and Adapt). It combines domain expertise, proprietary AI tools (e. g. , the Opal suite), governed global workforces, and compliance certifications to support use cases across global marketing, intellectual property and legal translations, life sciences regulatory and clinical documentation, and AI model development. The company emphasizes scalable, AI-enabled platforms and workflows to deliver high-quality multilingual content and structured datasets in 300+ languages for corporate clients.

📋 Description

• DC function build-out: Support the Senior Manager DC in building operational capability - contribute to SOP development, tool evaluation, process design, and piloting new collection modalities as the function scales. • Portfolio delivery: Plan and run a portfolio of DC projects (onsite, studio, remote) end-to-end; set priorities, milestones, and handoffs across time zones. • Governance & reporting: Maintain DC portfolio tracker and dashboard; run regular delivery reviews covering project status, contributor pipeline, and quality outcomes (status, risk, escalations); flag risks and escalations to Senior Manager DC with clear options and impact. • Capacity planning: Forecast and secure contributor capacity across modalities, locales, and project types for the portfolio; flag capacity risks and cross-programme conflicts. • Quality consistency: Partner with the Quality team on acceptance criteria, QC rubrics, audits, and corrective actions; ensure quality standards are applied consistently across projects and modalities. • Process improvement & tooling: Identify manual or inefficient steps in DC workflows; own SOP maintenance; drive adoption of DC tooling across the team. • Vendor management: Manage DC vendor relationships within established SLAs and playbooks; review performance and drive improvements or changes as needed. • Financial control: Build and track project and portfolio budgets, burn, and margins; manage change orders to protect financial outcomes. • Risk, issue & change: Lead root-cause analyses and corrective action plans; escalate high-impact items with options and impact. • Client and stakeholder management: Lead portfolio-level planning and client reviews; explain results, risks, and next steps clearly; manage escalations and scope changes. • Team enablement: Coach DC PMs (P1-P2) and coordinators on delivery, QA, and DC-specific tools and workflows; support onboarding and skills growth (no formal line management required). • Compliance & security: Ensure data handling, consent, PII, and Info Sec policies are followed across all DC workstreams. • People Management: Gather feedback, provide training and coaching, foster team cohesion, conduct performance reviews, and support staffing and retention efforts. • Collaboration with Recruitment: Work closely with the recruiting team to manage DC hiring efforts by communicating role requirements, project pipeline, and candidate statuses. Review, evaluate, and select qualified candidates and decide on next steps (e.g., assessments, interviews, or further evaluation).

🎯 Requirements

• 3 - 4 years leading multi-project portfolios or large multi-workstream programmes in data collection, content operations, annotation, or adjacent fields • Background in contributor capacity planning, vendor management, and quality systems; • Experience piloting or scaling process improvements is a plus • Experience managing or coaching junior team members • Portfolio planning and governance across several concurrent DC projects • Clear communication with senior clients and internal leaders; confident leading planning and governance reviews • Strong use of spreadsheets, PM/task boards, and basic BI • Sound judgement on scope, time, cost, and quality trade-offs • Negotiation and escalation to resolve risks, issues, and change • Coaching mindset; guides DC PMs (P1-P2) and coordinators • Comfortable working with global, distributed teams • Comfortable operating in an ambiguous, fast-changing environment with the ability to define structure where it doesn't yet exist • Experience with data collection platforms, contributor management systems, and annotation tools • Familiarity with data submission, validation workflows, and session operations • Familiarity with QA, rubric design, or compliance frameworks (GDPR, COPPA, PII handling) is an advantage • Able to work independently and manage complex workflows in a remote environment • Multilingual ability is an advantage • Owns delivery outcomes for a portfolio of DC projects • Works independently; defines delivery approach and engages the Senior Manager DC for non-standard or high-impact items • Shares accountability for quality outcomes with the Quality team; works closely with Senior Manager DC on delivery planning and escalations. • This role requires flexible working hours to ensure some overlap with US-based stakeholders and teams.