Senior Project Manager – Program Logistics

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Welocalize

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

Artificial Intelligence • Enterprise • SaaS

Welocalize is a leader in providing enterprise language services and AI-powered translation solutions. Known for its OPAL platform, Welocalize offers fit-for-purpose global content delivery, enabling stronger engagement and revenue for its clients. Specializing in AI-enabled service delivery, OPAL leverages machine translation engines and natural language processing to automate and optimize translations across various industries, including legal, medical, and technological sectors. Welocalize supports multiple content use cases such as marketing localization, software testing, and multilingual SEO, catering to a diverse range of industry needs. Additionally, Welocalize's commitment to AI innovation is emphasized by its new brand Welo Data, providing high-quality training data for AI development, further strengthening its position as a trusted partner for global enterprises.

📋 Description

• Oversees operational logistics across AI training data programs • Leads end-to-end coordination across program delivery, contractor onboarding, IT, and finance to keep programs running without escalation to program directors • Manages an inbound ticket queue, drives SLA compliance across onboarding and operational workflows, and serves as the primary point of contact for client stakeholders on access and tooling issues • Provides the operational backbone needed to scale delivery programs as complexity increases • Own the inbound ticket queue for operational logistics; triage, resolve, and route issues across onboarding, access, tooling, and finance workstreams with minimal escalation • Build and maintain SLA tracking across onboarding and operational workflows; identify gaps, report on performance, and drive corrective actions to keep programs on track • Coordinate end-to-end contractor onboarding logistics including access provisioning, IT setup, and finance processing; partner with IT and finance teams to resolve blockers quickly • Serve as the primary operational contact for client stakeholders on access and tooling issues; communicate status, timelines, and resolution paths clearly and proactively • Run operational cadences (status updates, risk flags, SLA reports); keep program directors informed of logistics issues without pulling them into day-to-day resolution • Identify recurring friction points in logistics workflows; develop and maintain SOPs, escalation paths, and playbooks; pilot process improvements and scale what works • Work across program delivery, IT, and finance teams to align on logistics priorities, unblock onboarding, and ensure operational workflows support delivery timelines • Track contractor onboarding costs, purchase orders, and budget spend related to logistics; flag discrepancies and manage change requests in partnership with finance • Identify and escalate logistics risks that threaten delivery timelines; lead root-cause analysis and action plans for recurring issues • Ensure data handling, access provisioning, and security protocols are followed across all onboarding and operational workstreams • Collaborate with PST, Finance, and recruiting teams on onboarding and offboarding logistics; maintain clear communication and updated SOPs to guide operational staff

🎯 Requirements

• Bachelor's degree or equivalent experience in computer science, information systems, business operations, or a related technical field • 2-3 years in a technical support, IT operations, or technically-oriented logistics/program coordination role, ideally within AI data, content operations, or a similarly fast-paced delivery environment • Hands-on experience writing scripts (Python, Bash, or similar) to automate repetitive workflows, parse data, or bridge gaps between systems • Background in IT/access provisioning, ticketing systems, and SLA tracking; experience owning a technical help desk or support queue is strongly preferred • Demonstrated ability to identify manual or broken processes and build lightweight automation or tooling solutions without waiting for engineering resources.

🏖️ Benefits

• Health insurance • Remote work options