Retail Compliance Analyst

October 23

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

💵 $94.7k - $126.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚔 Compliance

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Western Digital

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B2C • B2B • Hardware

Western Digital is a leading manufacturer of data storage solutions, including solid state drives (SSDs), hard drives (HDDs), USB flash drives, and memory cards. The company provides a broad range of products for various uses, such as gaming, video surveillance, and data backup. They also offer solutions for data centers, network-attached storage (NAS), and digital photography. Western Digital is renowned for their innovation in developing storage technologies that meet the needs of both consumers and businesses.

10,000+ employees

Founded 1970

👥 B2C

🤝 B2B

🔧 Hardware

💰 $900M Post-IPO Equity on 2023-01

📋 Description

• Responsible for the management of our Retail Chargeback program, including investigating and data analyzing chargebacks, recurring trend analysis, projecting customer penalties and process documentation. • Serve as a subject matter expert on retailer programs and supporting process improvement initiatives with internal and external functions to reduce financial losses from invalid chargebacks. • Drive chargeback data scraping and running complex operational data analysis from ERP systems into measurable insights for budgeting and forecasting on chargeback volume and revenue. • Develop and manage reporting dashboards, conduct monthly and quarterly business reporting to management on penalty root causes, recurrence rates, and vendor performance KPI. • Research chargeback disputes by analyzing supporting documentation such as purchase orders, invoices, shipping records, and EDI data. • Collaborate with internal departments (Sales, Operations, Logistics, IT and Finance) to gather required documentation and resolve discrepancies. • File and track chargeback disputes within specified deadlines to ensure timely recovery of funds. • Maintain detailed and organized records of all chargeback activities for audit and reporting purposes. • Identify trends, root causes, and recurring chargeback issues; recommend process improvements to minimize future deductions.

🎯 Requirements

• Bachelor’s/ Master’s degree in Accounting, Finance, Business Administration, Engineering, Supply Chain Management, Logistics or related field (preferred). • 3-5 years of experience in chargeback resolution, accounts receivable, or retail deductions (consumer goods, retail, or distribution industry preferred). • Strong skills in data analysis using Excel, SQL, or BI tools (Power BI, Tableau). • Familiarity with major retailers’ compliance portals (e.g., Walmart, Target, Amazon, Costco, etc.) is a plus. • Experience with Retailer Systems such as navigating Retailer platforms (e.g., Amazon Vendor Central, Walmart Retail Link, Target Partners Online, Best Buy Partner Portal), Chargeback management tools or internal ticketing systems. • Experience in ERP systems (Oracle, SAP) and Transportation Management Systems (OTM).