Client Onboarding Specialist

🔥 12 hours ago

🇨🇱 Chile – Remote

💵 $22k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

👻 Ghost score 5%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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WeTravel

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2016

💼 Consulting

📦 Logistics

✈️ Travel

💰 $27M Series B on 2022-10

Consulting • Logistics • Travel

WeTravel is a comprehensive booking and payments platform designed specifically for multi-day and group travel businesses. It enables over 5,000 travel companies to accept payments instantly, manage bookings efficiently, and facilitate global supplier transfers. The platform offers tools for creating stunning trip pages, payment processing with low fees, and easy booking management to enhance the customer journey and streamline operations for travel advisors and agencies.

📋 Description

• Help new customers get up and running with WeTravel quickly and effectively • Migrate reservation details, photos, pricing information, tour descriptions, and other content • Provide personalized training to new customers on the WeTravel platform • Collaborate with Sales, Account Management, Product, and customers • Partner with sales teams to set customers up for success • Identify and address potential pain points and red flags proactively • Build trips and migrate participants • Deliver customer training and ensure proper setup • Manage multiple projects and stakeholders without losing track of deliverables • Lead each project and take full ownership • Perform onsite client onboarding projects when required

🎯 Requirements

• Fluent in English • Passion for educating customers and colleagues, performance improvement, and commercial success • Organized, proactive, and comfortable working independently in a remote environment • Comfortable in a customer-facing role and with tasks requiring attention to detail • Great project management skills, including managing multiple projects and stakeholders • Comfortable working across different time zones with minimal supervision • Full legal right to work in a LATAM country through citizenship or residency • No visa sponsorship or relocation assistance available • Experience in travel tech or SMB-focused SaaS (bonus) • Familiarity with HubSpot, Slack, Confluence, and Loom (bonus) • Teaching background or experience in Onboarding, Customer Success, Account Management, or Implementation roles (bonus) • Experience designing and implementing best practices and processes (bonus)

🏖️ Benefits

• Full-time - Fixed Term Contract (as International Contractor) • Generous "Time to Recharge" policy — enjoy unlimited paid time off • Amsterdam Program – visit us in Amsterdam (HQ) for 2-4 weeks every year, staying in one of our WeTravel apartments • Work From Anywhere benefit: up to four weeks per calendar year to work temporarily from another approved location • Extensive paid family leave • Three paid volunteer days per year • 2-week cross-functional onboarding program • Cutting-edge equipment and tools • Coverage for certain work-from-home equipment • International, travel-loving team with a passion for adventure and innovation • Monthly payments in USD