Channel Success Manager

🕒 April 15

🇺🇸 United States – Remote

💵 $55.5k - $66.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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WEX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

🚗 Transport

💸 Finance

💳 Fintech

💰 $310M Post-IPO Debt on 2020-06

Transport • Finance • Fintech

WEX is a global commerce platform specializing in various business solutions to address operational challenges. They provide services in managing and mobilizing fleets with their fuel card systems, offering comprehensive fleet management and analytics. Additionally, they focus on business payments solutions that streamline processes across industries, enhancing efficiency and security. WEX is also involved in employee benefits administration, helping organizations effectively manage health and reimbursement accounts. Their diverse range of services caters to numerous sectors, emphasizing innovation, sustainability, and effective solutions for business growth.

📋 Description

• Building and maintaining strong relationships with top revenue generating consulting channels • Acting as a key point of contact for these consultants • Providing training and resources as needed to help consultants effectively sell and support health benefit products • Collaborating with sales teams to drive channel sales growth • Monitoring sales performance and identifying opportunities for improvement • Working with consultants to ensure client satisfaction and retention • Addressing client issues and escalations • Assisting with high-touch and sensitive issues • Working closely with internal teams, such as sales, marketing, product, service, and operations • Providing feedback from consultants to help improve products and processes • Communicating to all appropriate team members regarding service & industry trends • Assisting the Sales team with sales opportunities as needed • Proactively communicating on furthering the health and relationship with regional/national consulting offices

🎯 Requirements

• 4 years experience in account management/relationship type roles • Proven leader with history of success • Understands the importance of working relationships with our channel as well as internally • Computer proficiency required • Must have excellent communication, prioritizing and organizational skills • Must be an independent worker • Has the ability to differentiate between exceptional and good customer service delivery • Experience presenting and leading meetings with multiple attendees • Ability to handle high workload volumes during peak service seasons • Strong customer service background with Benefit & COBRA knowledge - 3+ years preferred • Experience working with and supporting relationships with key stakeholders in Fortune 1,000 sized companies • Proven success in resolving issues strategically and creatively for brokers/consultants and their clients • Preferred Bachelor's degree or higher.

🏖️ Benefits

• health, dental and vision insurances • retirement savings plan • paid time off • health savings account • flexible spending accounts • life insurance • disability insurance • tuition reimbursement