Product Manager, Agent Experiences

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $75.2k - $90.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

✅ Product Manager

🦅 H1B Visa Sponsor

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WEX

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1983

🚗 Transport

💸 Finance

💳 Fintech

💰 $310M Post-IPO Debt on 2020-06

Transport • Finance • Fintech

WEX is a global commerce platform specializing in various business solutions to address operational challenges. They provide services in managing and mobilizing fleets with their fuel card systems, offering comprehensive fleet management and analytics. Additionally, they focus on business payments solutions that streamline processes across industries, enhancing efficiency and security. WEX is also involved in employee benefits administration, helping organizations effectively manage health and reimbursement accounts. Their diverse range of services caters to numerous sectors, emphasizing innovation, sustainability, and effective solutions for business growth.

📋 Description

• Own the strategy, roadmap, and execution of agent experience and sales enablement initiatives that support Corporate Payments and OTR sales organizations. • Develop and deploy enhancements and new functionality within Salesforce to improve seller productivity and operational effectiveness. • Identify opportunities to leverage Agentic AI solutions and AI-powered sales tools to streamline workflows and improve sales efficiency. • Lead initiatives focused on go-to-market modernization, lead quality improvement, and data quality optimization. • Partner with sales leaders to understand business objectives, operational challenges, and opportunities for growth. • Translate business needs into product strategies, requirements, and prioritized roadmaps. • Collaborate with engineering, UX, analytics, and business stakeholders to deliver solutions that drive measurable business impact. • Define success metrics and leverage data to evaluate product performance and guide decision-making. • Facilitate discovery efforts to identify user pain points, validate assumptions, and uncover opportunities for innovation. • Drive alignment across stakeholders by communicating product vision, priorities, tradeoffs, and outcomes. • Partner closely with Sales Operations, Change Management, and Training teams to support successful product adoption. • Co-lead a shared Scrum team and ensure delivery of high-quality product outcomes. • Contribute to the development of multi-year product strategies that align with organizational and business goals.

🎯 Requirements

• 3–6 years of Product Management experience with increasing ownership and accountability. • Experience owning product initiatives from discovery through delivery and ongoing optimization. • Strong Salesforce proficiency and experience supporting business workflows through Salesforce-based solutions. • Experience partnering with Sales, Sales Operations, Revenue Operations, or other commercial organizations. • Demonstrated ability to identify customer or business problems and translate them into product solutions. • Experience working in Agile environments and collaborating with cross-functional teams. • Strong analytical and data-driven decision-making skills. • Experience building business cases, prioritizing opportunities, and managing product roadmaps. • Excellent communication, stakeholder management, and influencing skills. • Strong strategic thinking and problem-solving abilities. • Ability to thrive in ambiguity and drive initiatives forward with a bias for action. • Experience leveraging AI tools and technologies to improve productivity, workflows, or business outcomes. • Proficiency with Salesforce, Tableau, Confluence, and Snowflake. • Bachelor's degree or equivalent combination of education and relevant experience.

🏖️ Benefits

• health, dental and vision insurances • retirement savings plan • paid time off • health savings account • flexible spending accounts • life insurance • disability insurance • tuition reimbursement