WheelHouse IT
51 - 200 employees
WheelHouse IT secures, manages, and advances businesses with innovative, cost-effective IT solutions. We have worked with clients in nearly every vertical, enabling us to truly understand your business operations, not just your technology, and customize solutions for success.
Support Technician
Job not on LinkedIn
🔥 17 minutes ago
🐻 Alaska, California, +3 more states – Remote
💵 $18 - $20 / hour
⏳ Contract/Temporary
🟢 Junior
📞 Support Engineer
🚫👨🎓 No degree required
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WheelHouse IT
51 - 200 employees
WheelHouse IT secures, manages, and advances businesses with innovative, cost-effective IT solutions. We have worked with clients in nearly every vertical, enabling us to truly understand your business operations, not just your technology, and customize solutions for success.
📋 Description
• Provide remote support for desktops, laptops, mobile devices, printers, and peripheral equipment • Troubleshoot Microsoft 365, Windows operating systems, Active Directory, and networking issues • Support LAN/WAN connectivity and network infrastructure • Document all work performed within the PSA system, ConnectWise experience desired. • Escalate complex issues appropriately while maintaining ownership of the client experience • Assist with client onboarding, deployments, and technical projects as needed • Support cloud-hosted and customer-managed environments • Deliver professional, responsive, and customer-focused service
🎯 Requirements
• Minimum 1 year of Managed Service Provider (MSP) experience required • Minimum 1 year of technical support experience • Experience supporting: Microsoft 365 • Windows desktop operating systems • Active Directory • Network connectivity and troubleshooting • Strong customer service and communication skills • Ability to manage multiple priorities in a fast-paced environment • Strong troubleshooting and problem-solving abilities • Reliable internet connection and dedicated workspace for remote work.
🏖️ Benefits
• generous reimbursement for eligible courses • on-demand training
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