Markets Agent

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WHIP

WebsiteLinkedInAll Job Openings

2 - 10 employees

Founded 2020

⚽ Sports

☁️ SaaS

💰 $122.7k Seed Round - WHIP on 2018-03

Sports • SaaS

WHIP is a mobile app and platform (WHIP LIVE) that serves outdoor enthusiasts — particularly motorcyclists, bikers, runners, and hikers — by providing route planning, turn-by-turn voice navigation (including off-road and trail routing), live tracking and safety features, activity tracking with performance analytics, offline maps, map layers, and community features (routes database, leaderboards, events). It offers a Plus subscription for advanced features and synchronization with services like Strava and Garmin. WHIP emphasizes safety (live location sharing, emergency support), specialized maps (Adventure Map®), and event/live-tracking services for competitions.

📋 Description

• Assist customers with remote vehicle pickup through phone calls, SMS, email, and messaging platforms • Guide customers through vehicle setup prior to pickup and ensure all required documentation is completed and submitted after pickup • Update internal systems accurately with customer, vehicle, and service information • Receive, document, and manage customer-reported issues including mechanical concerns, tire repairs or replacements, towing needs, and service requests • Schedule service appointments with approved vendors and identify new vendors when necessary • Follow up with vendors on repair status and payments until services are completed • Conduct bi-monthly (every 10,000 miles) maintenance follow-ups for all assigned remote market vehicles • Manage accident and claims follow-ups, ensuring customer and vehicle safety • Collect vehicle condition reports, invoice customers for damages, follow up on payments, establish payment arrangements when applicable, and coordinate vehicle returns • Coordinate vehicle retrieval from impound lots, including towing arrangements and payment follow-up • Support customer requests related to vehicle swaps and upgrades • Follow up with vendors regarding pending repairs, windshield replacements, and parts installations • Coordinate parts orders from main offices and schedule repairs upon parts arrival • Schedule towing services through approved vendors or third-party platforms such as Honk or Urgently and confirm service completion • Assist customers with rideshare-related questions and app usage • Perform daily outbound and inbound communications with customers, Tesla Service Centers, towing companies, impound facilities, repair shops, and other service providers • Conduct collections follow-ups with customers regarding outstanding balances, negotiate payment arrangements, and track compliance • Maintain organized records, follow-ups, and task tracking to ensure timely resolution of all assigned cases

🎯 Requirements

• Ability to work remotely and independently with minimal supervision, while the agent will join a daily meet session for support and daily Q&A • Availability to perform outbound calls and ongoing customer follow-ups during assigned working hours • Reliable internet connection, computer, headset, and phone access suitable for VoIP or cloud-based systems • Strong customer service orientation with a problem-solving mindset • High school diploma or equivalent required • Post-secondary education in business, communications, customer service, or a related field preferred • Prior experience in customer support, fleet operations, logistics, automotive services, call center operations, or collections preferred • Experience working with vendors, service providers, or third-party platforms is a plus • Excellent verbal and written communication skills in English, Spanish is a plus • Strong customer-focused approach with empathy and professionalism • Ability to manage multiple cases, follow-ups, and priorities simultaneously • Strong organizational and documentation skills with attention to detail • Ability to negotiate payment arrangements and handle sensitive conversations professionally • Problem-solving skills with the ability to think proactively and propose solutions beyond standard procedures • Comfortable working independently within a team-oriented environment • Ability to track tasks, deadlines, and follow-ups without direct supervision • Proficiency with email, CRM systems, ticketing tools, spreadsheets, and messaging platforms