Whippy
SaaS • Recruitment
Whippy is an omnichannel AI communications platform that provides AI assistants to automate recruiting, sales, support, and reception tasks. Its cloud-based tools (SMS, voice/VoIP, chatbots, campaigns, automations and integrations) let teams scale communications, reduce hiring and support costs, and improve engagement across languages and channels. Whippy targets businesses that need to streamline candidate outreach, customer support, and lead qualification with 24/7 AI coworkers.
Customer Success Manager – LATAM
Job not on LinkedIn
November 24
💃 Latin America – Remote
💵 $1.9k - $3.3k / month
⏰ Full Time
🟢 Junior
🟡 Mid-level
🏆 Customer Success
🚫👨🎓 No degree required
Whippy
SaaS • Recruitment
Whippy is an omnichannel AI communications platform that provides AI assistants to automate recruiting, sales, support, and reception tasks. Its cloud-based tools (SMS, voice/VoIP, chatbots, campaigns, automations and integrations) let teams scale communications, reduce hiring and support costs, and improve engagement across languages and channels. Whippy targets businesses that need to streamline candidate outreach, customer support, and lead qualification with 24/7 AI coworkers.
📋 Description
• Master the Whippy platform, including Voice AI, Chat AI, automations, integrations, and analytics. • Serve as a trusted advisor guiding customers on maximizing ROI. • Build long-term partnerships across onboarding, adoption, and growth. • Maintain regular communication through structured check-ins and strategy reviews. • Create customer success plans focused on outcomes, usage metrics, and measurable wins. • Identify opportunities to deepen adoption and embed Whippy in core workflows. • Prepare and deliver account health reviews, optimization plans, and roadmap previews. • Identify risks early and lead mitigation plans to prevent churn. • Surface opportunities for cross-sells and add-ons; plan upgrades; higher-volume usage; internal referrals. • Collaborate with leadership on expansion strategy. • Conduct live trainings for users and teams. • Create help articles, documentation, and playbooks based on customer needs.
🎯 Requirements
• Strong passion for mastering the Whippy platform and helping customers succeed. • Excellent relationship-building and communication skills (written + verbal). • Experience managing customer accounts or success portfolios (SaaS preferred). • Ability to guide customers proactively, not just reactively. • Capable of analyzing usage data, spotting trends, and recommending improvements. • Proficiency with Google Sheets, Excel, and data tools. • Exceptionally organized with strong time management. • 2+ years in proactive Customer Success or Account Management at a SaaS company. • Self-starter who thrives in a fast-paced startup environment. • Hungry to grow, improve, and move up levels.
🏖️ Benefits
• Competitive compensation with clear, performance-based leveling • The chance to take on significant ownership in a fast-growing AI company • Direct collaboration with experienced founders who have built companies valued at $100M+ • A dynamic environment where your work directly shapes customer outcomes and product direction
Apply NowSimilar Jobs
November 15
CRM Developer at KIS Solutions maintaining CRM systems and collaborating with stakeholders in marketing efforts. Role strictly for Latin America residents with technical skills in frontend, CRM, and SQL.
November 7
HubSpot CRM Administrator and WordPress Web Ops Specialist at DevSavant. Responsible for CRM management and web operations to enhance marketing efficiency.
October 21
Customer Success Manager responsible for driving outcomes and growth for enterprise customers at Singular. Acting as the primary contact and trusted consultant for a select portfolio of clients.
October 6
Technical CSM for a leading business planning solution helping finance teams drive performance through software. Engaging with customers to foster utilization and adoption of the platform through technical expertise and mentorship.