Platform Investigations Engineer

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White Hat Gaming

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2012

🎮 Gaming

🤝 B2B

☁️ SaaS

Gaming • B2B • SaaS

White Hat Gaming is a state-of-the-art iGaming platform that provides a secure, scalable and modular Player Account Management (PAM) solution and full white-label Casino and Sportsbook platform for operators. It aggregates third-party content and services—such as sportsbook technology, CRM, payments and thousands of casino games—while also producing proprietary content through White Hat Studios; the company operates globally and is licensed in multiple jurisdictions. White Hat Gaming primarily serves other operators with B2B platform and managed services to launch and run regulated online gambling products.

📋 Description

• Investigation & Root Cause Analysis Own end-to-end investigation of ad-hoc technical issues raised by product, operations, or engineering teams. • Diagnose data integrity problems by tracing issues across event streams, APIs, and database layers. • Analyse Kafka event histories to reconstruct system state and identify where data diverged from expected behaviour. • Produce clear root cause analysis (RCA) documentation that explains what happened, why, and how to prevent recurrence. • Data Analysis & Resolution Write complex SQL queries against production and staging databases to investigate data anomalies, gaps, and inconsistencies. • Validate proposed fixes in lower environments before escalating to production resolution recommendations. • Use REST APIs to probe system state, trigger reprocessing workflows, and verify expected outputs. • Collaborate closely with software engineers to understand system internals and escalate findings with sufficient context for developers to act. • Produce concise, structured investigation reports suitable for both technical and non-technical audiences. • Maintain a knowledge base of known issues, recurring patterns, and resolution playbooks.

🎯 Requirements

• Solid background in software development - you should be able to think like a developer even if you are no longer writing production code. • Demonstrable experience investigating complex systems issues in a professional environment. • Strong analytical mindset with the ability to form and test hypotheses methodically. • Proficient in writing complex SQL, including multi-table joins, subqueries, window functions and aggregations. • Comfortable working with unfamiliar data models and reverse-engineering schemas without full documentation. • Experience working with relational databases (e.g. PostgreSQL, MySQL or similar) in a professional context. • Ability to reason about data consistency, referential integrity and the impact of partial failures on stored state. • Strong understanding of REST API design principles, including HTTP methods, status codes, request/response structures and authentication patterns. • Proficient with Postman or equivalent tools for constructing, executing and inspecting API requests. • Ability to read and understand Scala code (Functional and OO), particularly around data transformation logic, event handlers and domain models. • Highly curious, with a genuine interest in solving complex, ambiguous technical problems. • Strong collaboration and communication skills, with the ability to work effectively alongside software engineers, data teams and product stakeholders while adapting technical findings for different audiences.

🏖️ Benefits

• A remote and flexible working schedule. • Generous time off varied based on the country of residence. • Discretionary annual performance bonus • Training and other learning & development opportunities to support you through your career progression. • Hardware & Software allowance or work equipment is provided to make sure you have all the right tools to get the job done. • Various well-being programmes and initiatives.